- Meet and greet all guests in all forms of transportation arriving at the hotel.
- Assist guests with retrieving their luggage from vehicles.
- Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
- Assist Doorman in escorting guests and luggage into the lobby for registration.
- Explain valet parking procedures and fees.
- Give proper directions to registration area for check-in.
- Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
- Drive vehicles in a safe and efficient manner.
- Give general directions and information.
- Open vehicle doors to assist guests.
- Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
- Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
- Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
- Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
- Associates should take initiative to offer assistance or answer questions throughout the hotel.
- Associates should always demonstrate self-confidence, energy, and enthusiasm.
- Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
- Associates should take responsibility to formally or informally learn about other departments within the hotel.
- Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
- Use empowerment to exceed associate and guest expectations and resolve conflicts.
- Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
- Must have general knowledge of basic customer service skills and be fluent in oral and written English.
- Must have knowledge of local establishments, businesses and the surrounding community in general.
- Must be able to drive automatic and manuel vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier.
- Must be able to see objects and people up close and at a distance.
- Must be able to grasp handles, carry bundles and lift packages.
- Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
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Bell Attendant - Napa, United States - Sage Hospitality Resources, LLP
Description
Why us?
Sage Hospitality Group is set to hire a Bellman to join us at the Napa Valley Marriott Hotel & Spa.
Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious resort-style pool and splash bar, and lively restaurants: enjoy local ingredients and premium wine pairings at Little Summer, or hang-out with local beers, burgers, and yard games at South Yard.
Whether you're here for business or a weekend trip to napa, our hotel near wineries offers a laid-back experience: our courtyard features glowing fire pits and lush landscaping, providing a relaxing space to unwind and sip wine after exploring Napa Valley.
Our hotel near Robert Mondavi Winery and Castello Di Amorosa is also close to downtown Napa restaurants and shopping.Gather in our Napa conference center, featuring over 22,000 sq ft of elegant indoor meeting rooms and outdoor event venues, ideal for Napa weddings under Redwood trees.
You will always remember your easy-going, resort experience at Napa Valley Marriott Hotel & Spa.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do.
More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work.
By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike.No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth.
We hope you consider joining usJob Overview
Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests.
Responsibilities
Education/Formal Training
High School diploma or equivalent
Experience
None
Knowledge/Skills
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.
Benefits
Medical, Dental and Vision insurance for Full Time employees
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
ID:
Position Type:
Regular Full-Time
Property :
Napa Valley Marriott
Outlet:
Vin11
Category:
Bell/Parking/Transportation
Address : 3425 Solano Ave
City :
Napa
State :
California
EOE Protected Veterans/Disability
