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    Seasonal Bell Person - Napa, United States - Silverado Resort and Spa

    Silverado Resort and Spa
    Silverado Resort and Spa Napa, United States

    1 month ago

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    Description

    SALARY RANGE - This position pays Minimum Wage $16.00/hour, plus tips. The Bell person is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous, and efficient manner.

    Essential Functions

    • Must adhere to the company's Service culture - 4 Keys to creating guests for life.
    • Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
    • Must participate in all resort required meetings and trainings.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Participate in all resorts required meetings and trainings.
    • Maintain regular attendance in compliance with Silverado Resort Standards, as required by scheduling, which will vary according to the needs of the resort.
    • Must have thorough knowledge of the resorts, its' features, and benefits.
    • Load and unload luggage carts.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Escort guests to rooms and familiarize them with resort services and amenities (hours of outlets, pool, and exercise room, etc.). Provide a brief tour of the guest room highlighting the main features and benefits.
    • Check/store luggage for arrivals and departures with luggage tags.
    • Deliver messages to meeting rooms.
    • Deliver flowers, laundry, and packages to guestrooms.
    • Assist with room changes.
    • Maintain current listing of local and area attractions, special events and activities.
    • Maintain list of local transportation guides, churches, sports arenas, etc.
    • Assist Houseperson with guest requests.
    • Provide information, maps and directions as required.
    • Abide by all resort policies and safety rules.
    • Perform other duties as requested by management.

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