IT Training Specialist - Austin, United States - Central Health

Central Health
Central Health
Verified Company
Austin, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

  • This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and _
  • Onsite at a primary location or multiple locations based on Business Needs

_ Responsibilities:

  • Create training content for enterprise consumption
  • Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
  • Delivers new hire training for Joint Technology Team Orientation and the IT portion of the Central Health Orientation
  • Able to travel between all clinics and offices. These are located throughout Travis, Bastrop, and Williamson counties.
  • Work collaboratively across teams to create and continuously update technical training materials and classes for various
training needs (new user training, refresher training, upgrade training, Tips and Tricks, and frequent asked questions).

  • Conduct both group and individual training sessions with end users as needed.
  • Conduct Computer Based Training (CBT) in person and virtually
  • Provide technical support via phone, online, and/or in person.
  • Provides management technical system guidance to improve and streamline operational workflows.
  • Conducts periodic observations of end users in their environment to identify areas for improvement and suggestions for
workflow redesign.

  • Reviews all system notifications and updates, and documents potential changes to workflows.
  • Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Able to respond to issues during nonproduction hours.

Qualifications:

MINIMUM EDUCATION:


  • High School Diploma

PREFERRED EDUCATION:


  • Bachelor's Degree in Business, Clinical Science, Education or Computer Science

MINIMUM EXPERIENCE:


PREFERRED EXPERIENCE:


  • One (1) year of experience as a super user/support role
More jobs from Central Health
See all jobs of Central Health