Hospitality Navigator - Oklahoma City - red river community corps

    red river community corps
    red river community corps Oklahoma City

    1 week ago

    Description

    About the job Hospitality Navigator

    Hospitality Navigator

    Reports To: Client Services Manager
    Work Environment: Oklahoma City, On-site

    Palomars Mission:

    Our mission is to provide protection, hope and healing. We are a welcoming community that empowers and supports survivors through comprehensive, holistic services focusing on the whole person. Our collaborative, comprehensive approach creates a safe space where we use strength-based approaches to break the cycle of violence and create pathways to hope for those in our community.

    Summary:

    The Hospitality Navigator role is a vital presence at the front lines of care, welcoming clients and visitors to Palomar with warmth, empathy, and professionalism. This role is essential in creating a trauma-informed and hospitality-first environment where survivors of domestic violence, sexual assault, and stalking can begin their path to healing. Youll support both clients and staff by maintaining a safe, calm and welcoming space. You will play an important role in providing information, problem-solving, and ensuring ease of access to services like advocacy, legal support, law enforcement, forensic nursing, and more. Your ability to manage fast-paced situations, remain composed under pressure, and offer compassionate support will make a meaningful difference in the lives of those we serve.

    Essential Job Duties:

    • Provide warm welcome and guidance to all clients and children and accompanying persons upon arrival;
    • Assist clients, callers, and walk-ins with information, referrals and resources using a trauma-informed approach;
    • Support clients engaging with virtual services via phones, live chat, text, and email;
    • Maintain a safe, calm, and hospitable environment in reception area, intake rooms, and victim waiting spaces;
    • Assist with ordering and organizing supplies essential for direct service delivery;
    • Help ensure smooth client movement throughout the center and among services;
    • Build trust and rapport with clients, Palomar agency partners, and community resource providers;
    • Assist with daily opening and/or closing procedures for client-facing spaces;
    • Assist with booking transportation for clients seeking services;
    • Review Victim Protective Orders (VPOs) completed with clients at Palomar and ensure timely daily filing of VPOs at the Oklahoma County Courthouse;
    • Communicate with clients promptly following the delivery of VPOs;
    • Communicate with out-of-state law enforcement agencies to arrange the services of VPOs, providing necessary documentation and follow-up to ensure timely and accurate service;
    • Track and document client movement through services via Salesforce, including service notes, client demographic/contact information, and other identifiers needed for grant compliance;
    • Maintain and restock the Comfort Cafe and front lobby areas with food, snacks, coffee, water, and utensils to ensure a welcoming environment for clients and visitors;
    • Conduct regular inventory checks of office supplies, food, and related items to ensure adequate stock levels;
    • Be present and engage with clients waiting by offering refreshments, comfort menu items, and programming information;
    • Provide support to clients visiting the Palomar shop, as needed;
    • Submit daily client police reports upon request and distribute them to staff, partners, or clients as appropriate;
    • Scan and upload resource applications and submit paper copies to the appropriate office;
    • Provide assistance to clients with printing documents as needed;
    • Perform other duties as assigned to support the mission and day-to-day operations of Palomar.
    Position Requirements:
    • Pursuing or completed an associates or bachelors degree in a related field, or 2 years of relevant experience
    • Bilingual in Spanish and English preferred
    • Knowledge of best practices relating to domestic violence, sexual assault, and stalking, including safety planning, trauma response and confidentiality.
    • Knowledge of community resources to clients in need of specific immediate services (both on-site and off-site partners) and resources, including shelters and housing, counseling and treatment options.
    • Ability to pass background check
    Physical Requirements:
    • Regularly required to sit and work at a computer for long periods of time in an office environment.
    • Lift/move/carry weight up to 25lbs.
    • Must be able to hear and speak English.
    • Visual acuity to read and draft reports, case notes, letters, etc.
    • Manual dexterity to use and operate a computer.
    • Noise level in the office is quiet to moderate; and a non-smoking environment.
    Key Benefits:
    • Prioritize your well-being with 100% employer-sponsored mental health services
    • Monthly engagement activities
    • Pet-friendly offices
    • Public service loan forgiveness
    • Ongoing professional development opportunities
    • Be a part of a growing agency with a new state-of-the-art Maps 4 building.
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