Hospitality Navigator - Oklahoma City, Oklahoma, United States
2 days ago
Job description
Hospitality Navigator
Reports To: Client Services Manager
Work Environment: Oklahoma City, On-site
Palomars Mission:
Our mission is to provide protection, hope and healing. We are a welcoming community that empowers and supports survivors through comprehensive, holistic services focusing on the whole person. Our collaborative, comprehensive approach creates a safe space where we use strength-based approaches to break the cycle of violence and create pathways to hope for those in our community.
Summary:
The Hospitality Navigator role is a vital presence at the front lines of care, welcoming clients and visitors to Palomar with warmth, empathy, and professionalism. This role is essential in creating a trauma-informed and hospitality-first environment where survivors of domestic violence, sexual assault, and stalking can begin their path to healing. Youll support both clients and staff by maintaining a safe, calm and welcoming space. You will play an important role in providing information, problem-solving, and ensuring ease of access to services like advocacy, legal support, law enforcement, forensic nursing, and more. Your ability to manage fast-paced situations, remain composed under pressure, and offer compassionate support will make a meaningful difference in the lives of those we serve.
Essential Job Duties:
Provide warm welcome and guidance to all clients and children and accompanying persons upon arrival;
Assist clients, callers, and walk-ins with information, referrals and resources using a trauma-informed approach;
Support clients engaging with virtual services via phones, live chat, text, and email;
Maintain a safe, calm, and hospitable environment in reception area, intake rooms, and victim waiting spaces;
Assist with ordering and organizing supplies essential for direct service delivery;
Help ensure smooth client movement throughout the center and among services;
Build trust and rapport with clients, Palomar agency partners, and community resource providers;
Assist with daily opening and/or closing procedures for client-facing spaces;
Assist with booking transportation for clients seeking services;
Review Victim Protective Orders (VPOs) completed with clients at Palomar and ensure timely daily filing of VPOs at the Oklahoma County Courthouse;
Communicate with clients promptly following the delivery of VPOs;
Communicate with out-of-state law enforcement agencies to arrange the services of VPOs, providing necessary documentation and follow-up to ensure timely and accurate service;
Track and document client movement through services via Salesforce, including service notes, client demographic/contact information, and other identifiers needed for grant compliance;
Maintain and restock the Comfort Cafe and front lobby areas with food, snacks, coffee, water, and utensils to ensure a welcoming environment for clients and visitors;
Conduct regular inventory checks of office supplies, food, and related items to ensure adequate stock levels;
Be present and engage with clients waiting by offering refreshments, comfort menu items, and programming information;
Provide support to clients visiting the Palomar shop, as needed;
Submit daily client police reports upon request and distribute them to staff, partners, or clients as appropriate;
Scan and upload resource applications and submit paper copies to the appropriate office;
Provide assistance to clients with printing documents as needed;
Perform other duties as assigned to support the mission and day-to-day operations of Palomar.
Position Requirements:
Pursuing or completed an associates or bachelors degree in a related field, or 2 years of relevant experience
Bilingual in Spanish and English preferred
Knowledge of best practices relating to domestic violence, sexual assault, and stalking, including safety planning, trauma response and confidentiality.
Knowledge of community resources to clients in need of specific immediate services (both on-site and off-site partners) and resources, including shelters and housing, counseling and treatment options.
Ability to pass background check
Physical Requirements:
Regularly required to sit and work at a computer for long periods of time in an office environment.
Lift/move/carry weight up to 25lbs.
Must be able to hear and speak English.
Visual acuity to read and draft reports, case notes, letters, etc.
Manual dexterity to use and operate a computer.
Noise level in the office is quiet to moderate; and a non-smoking environment.
Key Benefits:
Prioritize your well-being with 100% employer-sponsored mental health services
Monthly engagement activities
Pet-friendly offices
Public service loan forgiveness
Ongoing professional development opportunities
Be a part of a growing agency with a new state-of-the-art Maps 4 building.
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