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Lead Guest Services Representative - San Antonio, United States - teamworkonline
Description
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operatesthe San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the AT&T Center, Toyota Fieldand STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
This position will also be responsible for preparing nightly paperwork, ensuring Guest Services locations are always event-ready, briefing the staff on event details, offering supervisory assistance, and submitting paperwork at the end of the night. A Lead Representative will also assist with various service initiatives and is responsible for general administrative assistance and other event coordination duties as assigned by their direct reports.
The eligible candidate should meet a multitude of qualifications, including but not limited to: willingness to work up to 28 hours a week and maintain flexible schedules that allow them to work evenings, weekends, holidays and some daytime events. They also must be comfortable working all SS&E Events, including but not limited to: basketball games, hockey games, concerts, family shows and special events
What You'll Do:
Who You Are:
• Must exhibit strong leadership qualities
• Must have prior customer service experience
• Must have excellent verbal and written communication skills
• Must be detail-oriented and highly organized with an ability to simultaneously handle multiple
tasks and adapt to change
• Must be proficient at typing and using a computer
• Must be able to work long and flexible hours, including evenings, weekends, and holidays
• Must be able to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push
wheelchairs with guests seated in them, and remain on their feet for an extended period of time
If you don't have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply
#LI-VC1
In every position, each employee is expected to: demonstratealignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrateongoing development.
If you don'thave experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information containedhereinrepresent a guarantee of employment for a specific duration. Your employment with SS&E is "at will",which means that either you or SS&E may terminatethe relationship at any time. Essential functions listed above must be performed with or without accommodations.