Service Designer - McLean, United States - Steampunk

Steampunk

Verified Company

McLean, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

As a Steampunk
Service Designer, you will be responsible for guiding government clients through design thinking processes to generate creative, practical, and effective solutions to their pressing challenges in strategy, process, technology, and service delivery.

You will co-create solutions with clients to improve the success of technology implementations and work with a multifunctional team to translate business requirements into achievable technical components.

Contributions:

Design and deliver customized, engaging, resultsoriented interventions and workshops to improve organizational and team performance.
Collaborate with government stakeholders to codesign session agendas, prompts, and exercises that help participants achieve their objectives with design thinking workshops.
Facilitate design thinking workshops.
Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (personas, journey maps, prototyping tools, etc.) to facilitate usability testing and problemsolving sessions for a range of government audiences, from senior leaders to frontline implementers.
Perform research and convert insights from leading designers, strategists, and technologists into solutions to meet organizational management challenges.
Craft compelling stories and visual models to communicate insights and discoveries.
Communicate with government stakeholders and decisionmakers in compelling ways using a variety of visual media.
Collaborate within a Salesforce development Scrum team to ideate on and test solutions and achieve Sprint goals.

Qualifications:

Required Skills:

Must be a U.S. citizen eligible to obtain and maintain a U.S. Government security clearance
Bachelors Degree (Preferred Concentration of Arts in Design or related field) and minimum 7 years work experience
3+ years of experience in human centered design, facilitation, service design, or customer experience
Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
Experience in group facilitation, including with groups of senior organizational leaders
Experience working in a projectbased environment
Strong problem solving and analytical skills

Preferred Skills:

Graphical design experience
UX/UI experience
Experience working on a crossfunctional Salesforce implementation team
Experience working within an Agile Scrum environment
Knowledge of Salesforce platform tools and capabilities a plus

About
steampunk:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program._