Spx Dispatch Support - Elk Grove Village, United States - Speed Express

Speed Express
Speed Express
Verified Company
Elk Grove Village, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
SpeedX is seeking a highly motivated and experienced Warehouse Supervisor to join our team.

As a Warehouse Supervisor, you will play a pivotal role in overseeing the inbound and outbound freight operations, specifically focusing on handling parcels for last-mile delivery.

You will be responsible for managing the full life cycle of parcel delivery, ensuring efficiency, accuracy, and timely processing.

  • Scheduling and dispatching DSPs and drivers to assigned routes according to predetermined induction schedules, customer needs or ondemand requests.
  • Work with HR and management to assist in DSP/Driver recruitment, screening, onboarding, training, performance monitoring, and termination.
  • Monitoring and relaying messages to drivers such as packages were not dropped at safe locations or other information from operations, customer experience teams, or direct supervisors.
  • Monitoring and checking Driver uploaded information, such as driver app settings (phone qualities).
  • Using companyprovided laptops and softphones via calls or text messages to contact DSPs or drivers or recipients to verify and resolve delivery problems and complete quality delivery with accuracy.
  • Delivering with drivers within companyassigned territories (routes) periodically to resolve driver delivery problems.
  • Following the company delivery guide to monitor and train drivers to meet the performance standard.
  • Monitoring and checking all the failed delivery packages reason is reasonable. Check with the driver for any discrepancy or wrong description.
  • Providing live support during the delivery hours to drivers on exception package handling.
  • Processing returned undeliverable packages from drivers in sorting center to facilitate the valid redelivery.

What you bring:

  • High school diploma or equivalent (bachelor's degree preferred)
  • 2+ years' experience in logistics, delivery operations, or a related field is a plus
  • Strong communication and problemsolving skills
  • Proficiency in using delivery tracking and communication tools
  • Ability to work in a fastpaced, dynamic environment
  • Attention to detail and excellent organizational skills
  • Flexibility in work hours, including evenings and weekends as needed

What we offer:

  • Dental insurance
  • Health insurance
  • Vision insurance
  • PTO

Pay:
$ $24.00 per hour


Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekends as needed

Experience:

Last Mile Logistics: 1 year (preferred)

  • Dispatching: 1 year (preferred)

Work Location:
In person
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