Hotel Audio-visual Manager - Philadelphia, United States - Mainline AV International

Description

Join the heart of Philadelphia's hospitality industry Our esteemed hotel is seeking an experienced Audio-Visual Manager to lead our AV department, ensuring exceptional client interactions and unparalleled event experiences.

• Direct management and oversight of all AV operations within the hotel, across multiple floors.
• Provide handson technical setup and operation of inperson and virtual event equipment, including audio, video, projection, lighting, drape, computers, etcThis includes physical labor, must be able to lift 50lbs without assistance.
• Work independently and efficiently.
• Engage closely with the hotel sales department, event planners, and clients to understand and fulfill their AV needs for events, meetings, and conferences, ensuring their vision is realized flawlessly.
• Accompany the hotel sales department onsite visits with clients and/or event planners to determine their event needs, as well as provide expert consultations on the latest AV solutions to best suit their events and budgets.
• Foster and maintain strong client relationships, ensuring their satisfaction and repeat business.
• Responsible for all phases of supporting client events, including: Proposal creation | Equipment specifications/layouts/diagrams/floor plans | Scheduling for equipment and staff | Timely and accurate setup/breakdown/resetting of equipment across multiple rooms, floors, and events | Onsite and Inroom Event technical support | Event invoicing
• Ensure that all equipment is in prime working condition, overseeing any necessary repairs or replacements and stock replenishment.
• Train, mentor, and supervise AV team members, fostering a clientfirst mindset.
• Collaborate seamlessly with other departments to ensure events are executed smoothly.
• Stay updated with the latest AV trends and technologies to provide cuttingedge recommendations and services.

• 23 years of experience in AV management within a hotel setting with a strong emphasis on client interaction.
• Solid technical knowledge of AV equipment and systems for inperson and virtual events
• Outstanding communication and interpersonal skills, with a proven ability to build and maintain client relationships.
• Excellent organizational skills with the ability to schedule equipment and staff for multiple simultaneous events.
• Advanced problemsolving and strategizing skills and a Proactive mindset to anticipate and support changes
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proven leadership abilities and a passion for delivering exceptional client experiences.

• Health insurance
• Paid time off

• Monday to Friday
• Nights as needed
• Weekends as needed

• Philadelphia, PA: Relocate before starting work (required)