Upper Level 2 - Portland, ME
1 day ago
Job description
Upper Level 2 - Level 3 Technical Support Engineer Portland, ME (Onsite)
Location:
Portland, Maine (Onsite)
Job Type:
Full-Time
Salary:
$ $ per year
Join Netsurit Where Technology Meets Ambition
Step into the future with
Netsurit
, ranked
#305 on Inc. 5000 Americas Fastest-Growing Private Companies
and winner of the
2024 Global MSP501 Top 500 Managed Service Providers
We are not just solving IT problems we are
shaping the future of AI-powered innovation
. Help us
design, implement, and scale intelligent solutions
that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like
Microsoft Copilot
,
Azure AI
, and
custom machine learning models
to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next
About the Role:
As a
Level 3 Technical Support Engineer
, you will be the go-to expert for advanced technical challenges, delivering
high-end proactive and reactive support
for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You will Do:
- Design and implement projects
based on client requirements and scope - Perform
infrastructure security analysis and reporting - Create
client documentation and policy design - Manage incidents, problems, and service requests using ITIL best practices
- Apply
Change Management
where necessary - Deliver technical workshops and mentor junior team members
- Stay ahead of emerging technologies and AI-driven solutions
What we are looking for:
- 5+ years
in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred) - Hands-on experience with
Microsoft technologies
: Office 365, Microsoft 365, Azure, Hyper-V / VMware - Strong knowledge of
TCP/IP networking
, VLANs, firewalls, managed switches, and routers - Solid understanding of
network security
, malware/ransomware prevention - Familiarity with
ITIL Framework
and ITSM systems - Minimum
1-year onsite experience
at a client location - Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Bonus Points For:
- Experience with
AI technologies
(Microsoft Copilot, Azure AI, ML models) - Project leadership and client consulting experience
Why Netsurit?
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive compensation and benefits
Artificial Intelligence Innovation:
Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.
Please share your experience and knowledge in AI as part of your application wed love to see how you can help us drive whats next.
Note to Agencies
Principals only. No recruiters, no agencies, no unsolicited services.
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