Technical Support Engineer - Portland
17 hours ago
Job description
About The Job Technical Support EngineerUpper Level - Level 3 Technical Support Engineer Portland, ME (Onsite)
Location:
Portland, Maine (Onsite)
Job Type:
Full-Time
Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit , ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers
We are not just solving IT problems we are shaping the future of AI-powered innovation . Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth.
You will leverage tools like Microsoft Copilot , Azure AI , and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's nextAbout The Role
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio.
What You Will Do
Design and implement projects based on client requirements and scope
Perform infrastructure security analysis and reporting
Create client documentation and policy design
Manage incidents, problems, and service requests using ITIL best practices
Apply Change Management where necessary
Deliver technical workshops and mentor junior team members
Stay ahead of emerging technologies and AI-driven solutions
What We Are Looking For
5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
Hands-on experience with Microsoft technologies:
Office 365, Microsoft 365, Azure, Hyper-V / VMware
Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
Solid understanding of network security, malware/ransomware prevention
Familiarity with ITIL Framework and ITSM systems
Minimum 1-year onsite experience at a client location
Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Bonus Points For
Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
Project leadership and client consulting experience
Why Netsurit?
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive Compensation And Benefits
Artificial Intelligence Innovation:
Join Netsurit at the forefront of AI transformation—where technology meets ambition.
Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth.
Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.
Please share your experience and knowledge in AI as part of your application wed love to see how you can help us drive whats next.
Principals only. No recruiters, no agencies, no unsolicited services.
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