Lead Agent - Houston, United States - Lufthansa Cargo AG
Description
Are you looking for a new and exciting career in aviation? You will be responsible for the documentary handling of cargo and mail and for providing support and guidance to Office Agents and provide onsite support where applicable?Lufthansa Cargo is hiring Come join our Houston team Come and see what we have to offer
Tasks
Your main tasks include, among others:
- Documentary Acceptances
- Shipment Data Capture
- Prioritization of Export Buildup and Import Breakdown
- Preparation of Export and Import documentation (Manifest, AWBs)
- Handling of irregularities (MSCA, MSAW, FDCA, damages)
- Preparation NOTOC
- Close out flight
- Handling of irregularities (MSCA, MSAW, FDCA, damages)
- Customer contact (Notify customer)
- Hand over AWB and Docs to customer
- Debit charges
- Assists the Cargo Supervisor in monitoring the Office Agent Junior
- Provides feedback to Office Supervisor
- Provides Support to Office Agent
- Supports, cooperates, and communicates with all colleagues
- Participates in staff briefings
_Perform all other duties assigned or delegated by supervisors_
Requirements:
To be successful in this role, you will need to have a combination of the below requirements:
- High school diploma/GED or equivalent desirable
- 23 years' experience in warehouse handling desirable
- Fluency in English language required
- Qualification according to CHM / GOM required
- MS Office as user
- Strong adaptability
- Strong conceptual thinking/ procedure
- Strong conflict management skills
- Excellent customer orientation
- Excellent customer service
- Excellent commitment
- Strong corporate awareness
- Strong flexibility
- Strong independence
- Strong initiative
- Strong interpersonal skills
- Strong professionalism
- Strong reliability
- Strong responsibility
- Excellent teamwork
- Constant time pressure
- High stress levels
- Must possess a valid driver's license
- Must be willing to work shifts
- Must possess a legal work permit in the U.S.
_CV/ Resume and Cover Letter required_
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_Company may provide relocation assistance_
Benefits
- Healthcare
- Employee Assistance Program
- Long Disability
- Life Insurance
- Flight privileges
- Short Disability
- Flex Holidays
- 401k plan
- Family Policy
- Education
- 15 Vacation Days
- Commuter Benefits
