Customer Care Representative - Round Rock, United States - Ultra Electronics
Description
The Customer Care function is responsible for achieving customer care service levels to accelerate Company order growth; help build and enhance relationships with customers and distribution partners.
Perform assigned pre-order, order entry and post-order tasks to streamline customer purchases; optimize customer's overall experience working with the Company.
Demonstrate empathy, reliability, assurance, and responsiveness.
This role will work closely with multiple departments and company leadership to ensure the success and growth of the company while in tandem displaying behaviors in line with ULTRA's ONE Energy values.
UNITED COMMITTED AMBITIOUS IMPROVING ETHICAL SAFE
- Responsibilities/Requirements
Outlook, Word, Excel) required; strong keypunch and data entry skills required; prior experience working with an enterprise resource planning (ERP) system or CRM system; experience with Infor Syteline preferred.
Responsibilities:
- Promptly answer incoming phone calls, assisting customers with requests for quotation, purchase order placement, product lead times, and general information.
- Provide customer quotations and engage in quote follow up to close orders in a timely manner.
- Enter customer orders accurately and efficiently.
- Act as a liaison between customer and Engineered Solutions Team, Business Development Managers, and Manufacturer's Representatives.
- Maintain current customer accounts and record activity in CRM system and ERP System.
- Professionally communicate with customers.
- Effectively interface with Engineered Solution, Production, and Estimating to ensure appropriate informational accuracy and customer expectations.
- Basic knowledge of industries served and product scope.
Qualifications:
- 5+ years customer service experience, preferably in a manufacturing environment; ability to make sound customerrelated decisions; respond quickly to the needs of the customer. High School Diploma required; Associates or Bachelor Degree preferred. Ability to lift up to 25 pounds.
We offer medical, dental, vision, life, and disability insurance, health savings accounts, paid time off, and a 401(k) plan with a Company match.
These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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