Host - Miami, United States - Margaritaville

Margaritaville Miami, United States

3 weeks ago

Description

JOB OVERVIEW:

Responsible for greeting customers, checking identification (if applicable), controlling the flow of traffic, and maintaining guest areas by performing the following duties:
Rate of Pay : $11.00
POSITION DESCRIPTION:

Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.

Provides information and conversation while guests are waiting and being seated.

Accommodates guests with special requests.

Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.

Provides specific item suggestions and information about the establishment.

Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list.

Directs guests to proper holding/waiting area.

Coordinates orderly movement of guests within the food service area with utilization of a table management system.

Knows table numbers, seating floor plans, and server/busser assignments.

Communicates effectively with all guests, co-workers and management.

Maintains organization of host stand and keeps supplies stocked.

Answers telephone calls and related questions.

Maintains cleanliness around front facade of the building and guest restrooms; keeps venue clean and free of litter at all times.

Monitors and stocks restroom supplies.

Maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.

Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.

Adheres to responsible alcohol service established by company policy.

Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.

Adheres to all company policies and procedures as established in the Staff Member Handbook.

SKILLS/EXPERIENCE:
One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience

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