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    Information System Engineer II - Norfolk, United States - Mirion

    Mirion
    Mirion Norfolk, United States

    2 weeks ago

    Default job background
    Description

    The Information System Engineer IIsupports the delivery of IT services for both local and remote users and plays a hands-on role in supporting various local and cloud services, including Microsoft 365 and Azure.

    Major Responsibilities/Functions:

    • Provide hands-on administration and tier 2 support.
    • Administer the mobile device management (MDM) and mobile application management (MAM) platform (Intune), Microsoft Teams, SharePoint Online, OneDrive, and other business applications.
    • Proactively plan and implement application upgrades, maintenance fixes, and vendor-supplied patches.
    • Analyze requests for business/system enhancements and deliver solutions focused on addressing process gaps and enabling automation.
    • Perform compatibility testing for new hardware and software.
    • Coordinate with various IT groups to resolve incidents and fulfill requests based on established guidelines while ensuring service level agreements are met.
    • Generate runbooks, training aids, quick reference guides, and other aids to enable internal customers to be self-sufficient.
    • Assist with infrastructure planning, process improvements, and other support activities.
    • Perform other duties as assigned.
    Requirements:
    • Possess excellent communication and technical skills.
    • Degree in Computer Science or similar curriculum with technical background in related discipline, OR 2+ years relevant work experience.
    • Proficiency in Microsoft OneDrive, SharePoint, Outlook, Teams, Visio, PowerPoint and PowerShell.
    • Experience with Voice-over-IP (VoIP) phone systems, Microsoft Teams Phone System preferred.
    • Broad understanding of change management and service desk methodologies.
    • Well versed in all aspects of Microsoft O365 administration, including Exchange, SharePoint, and Teams.
    • On-call availability including requirement to work and / or coordinate after.
    Job Candidate Privacy Notice
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