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System Engineer
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System Engineer
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CORPGLOBAL CONSULTING Norfolk, United StatesRole: Engineer (ICT Systems Operations, Administration and Maintenance) · Location: Norfolk, Virginia · Start date: 01/07/2024 · Contract length: December 31st 2024 · Profile · RFQ C003544 Engineer (ICT Systems Operations, Administration and Maintenance) · Duties: · Executing ass ...
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System Engineer
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Systems Engineer
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Systems Engineer
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Systems Engineer
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System Engineer
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SURFMEPP Systems Engineering
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Systems Engineer - Norfolk, United States - LDNY People
Description
Role: (ICT Systems Operations, Administration and Maintenance)
Location: Norfolk, VA, USA
Fulltime on-site role
Contract to the end of Dec 2024
Must have security clearances to SC / DV or NATO secret level.
Job Responsibilities:
-Executing assigned work orders, often under the direction and guidance of centralized services, to provide local intervention to assure SLA targets are sustained
-Providing superior customer service experience utilising effective communication techniques;
Install and configure Desktop Services
-Providing initial point of contact for all network users;
-Serving as the Incident Manager overseeing corrective actions for all network incidents;
Performing advanced analysis and troubleshooting of Desktop Services, in support of incident management processes
-Performing testing and evaluation of supported hardware and software (firmware and drivers);
-Coordinate with Service Desk technicians, end-users, supervisors and managers to determine support requirements for new features, applications or system functionality;
-Prepare activity reports and craft recommendations for upper management review and approval;
-Directs the creation of documentations and presentation of metrics data critical to network usage and stability
-Ensures Service Desk personnel are properly trained according to the needs of the organization;
-Performing Incident Support Request lifecycle services affecting end-users (i.e. Creating, reporting, tracking, resolving and closing Incidents);
-Support team members through collaborative actions to enhance the customer experience;
-Perform corrective actions, under direction of the Section Head, to support Problem Management;
-Contribute to recommendations to the Continued Service Improvement, and/or procurement processes for Operations and Maintenance (O&M) of approved equipment
Skills and experience required:
-Higher Secondary education and completed higher vocational training in information systems engineering, information technology or related discipline leading to a formal technical or professional certification with function related experience, or a Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or
professional accreditation with 3 years post related experience
-Proven experience within a CIS Service Operations environment;
-Proven experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems;
-Proven experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring;
-Good working knowledge of TCP/IP Protocols and Standards Experience with Office Automation Solutions (printer, scanner, fax, voice, productivity packages).
Desirable Experience and Education:
-Formal qualification in PC hardware repair and configuration;
-Formal training in Local Area Network (LAN) and Public Area Network (PAN) computer operations.
-Knowledge of policy, procedures and organization of NATO CIS
-Working knowledge of ITIL processes and procedures. -Good working knowledge of ITU-T standards and recommendations.
-Practical experience in diagnosing deficiencies in networks and associated equipment.
-Experience in working in a Service desk environment
-Prior experience of working in an international environment comprising both military and civilian elements;
-Knowledge of NATO responsibilities and organization, including ACO and ACT.
