Customer Service Specialist - Salem, OR
1 month ago

Job summary
We are seeking a detail-oriented and proactiveCustomer Support Specialist to join our Quality Assurance team on-site at PNW Veg Co dba NORPAC in Brooks, Oregon.
This role is critical in supporting buyer operations,
maintaining communication platforms, and ensuring exceptional customer service.
Responsibilities
- Prepare Buyer Data Packages: Collect and organize data and specifications. Prepare documents, complete forms,and questionnaires. Receive and manage internal sales inquiries.
- Maintain Buyer Resource & Communication Websites: Postand update documents as requested. Complete initialand upgrade training to maintain buyer websites.Prepareand distribute product specifications, converting to new formatsas needed.
- Manage Customer Complaints: Serveas the first point of contact for inquiries via the NORPAC Customer Service website.Receiveand respond to complaints or forward for investigation.Send collection packagesfor foreign material complaints.Track complaints through resolution,collection documentation,and prepare monthly summary reports.Distribute trend analysis,higlights memos,and data visualizations to facility supervisors.Issue free product couponswhen appropriate.
Job description
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