Customer Service/order Processing Agent - Carson, United States - TRINITY

Description

We are currently seeking a
Customer Service/Order Processing Agent to join our team in our
Carson, CA location.


About Us:

Here at
TRINITY, our goal is improve the lives of those we touch and to excite and support our consumers - whether by design, value, quality, service, or function.

We specialize in product solutions for:
Garage organization, kitchen organization, bath organization, and both commercial and home storage solutions. We have nine core company values which are integrity, respect, humility, discipline, curiosity, transparency, teamwork, and customer centric. Your ability to learn and grow is limited only by your imagination and ambition, as we need your help.


COMPANY VALUES
Curiosity - we ask questions

Customer-centric - we love our customers

Perseverance - we do not quit

Humility - we are not perfect

Integrity - we do the right thing

Discipline - we seek to be disciplined

Teamwork - we work together

Transparency - we live in a glass office

Respect - we choose to respect each other


Job Summary:
This position is responsible for handling customer service issues and related duties in the Customer Service department. This includes answering and resolving customer inquiries and processing orders. Will also be tasked to handle general office duties as needed.


Job Duties and Responsibilities:
_Core duties and responsibilities include the following. Other duties may be assigned._


Customer Service

• Ensure the timely and accurate resolution of customer service issues, identify and assess customers' needs to achieve satisfaction while including appropriate parties in the decisionmaking process
• Provide accurate, valid and complete information by using the right methods / tools
• Drive customer service excellence while handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow and build communication procedures, guidelines and policies
• Keep detailed records of customer interactions, process and ensure accurate customer records
• Establish firm understanding of products, processes, and customers
• Other customer service tasks as needed

Order Processing - responsible for processing orders

• Oversee and consolidate office label counts by product
• Responsible for maintaining accurate records of all labels that are created, shipped, and/or cancelled
• Responsible for investigating shipping and/or labeling errors and rectifying them
• Ensure all orders and tracking numbers are properly uploaded by EOD
• Other data entry tasks as needed

Job Requirements _
Education and Experience:
_

• Knowledge of Microsoft Office Applications including Excel, Word, and Outlook

-
Abilities and Skills:_

• Analytical reasoning skills and judgment as well as great attention to detail
• Possess strong oral and written communications skills
• Have the ability to effectively interact with people at all staff levels with a demonstrated "cando" approach and strong customer service focus
• Have the ability to complete and followup on tasks in a timely manner and able to prioritize workload effectively
• Take responsibilities seriously and actively contribute to the team

Compensation and Benefits:

• Competitive marketbased pay
• Comprehensive benefits package available including: paid vacation, sick leave and holidays, company health care plan, 401k, and a great group of people to work with

If you believe you are a great fit for our culture, we want to meet you and talk to you some more.

Please respond to this posting with your resume, and why you are interested in joining the TRINITY team.


Pay:
$20.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• Inperson

Education:

• High school or equivalent (required)

Work Location:
In person