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    Customer Service Specialist - Omaha, United States - Mercer-Zimmerman Inc Structura Inc

    Mercer-Zimmerman Inc Structura Inc
    Mercer-Zimmerman Inc Structura Inc Omaha, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Are you a problem solver? Have a passion for customer satisfaction and an eagle eye for detail?

    Mercer-Zimmerman, Inc., a leading commercial lighting manufacturers' sales agency, is looking for the right candidate to fill a Customer Service Specialist role in our Omaha office.

    What you'll be doing...

    • Managing new project orders received from electrical distributors to ensure orders match what was quoted and are entered with accuracy.
    • Providing front-line phone support to address order questions (such as availability, pricing, ship dates) and general company information.
    • Addressing order issues - communicating with customers and manufacturers to ensure issues are resolved in a timely and efficient manner.

    We are looking for someone who offers...

    • Exceptional Time Management skills – ability to effectively manage multiple simultaneous projects/priorities.
    • An eye for detail - a focus on accuracy.
    • Phenomenal communication and customer satisfaction skills.
    • A collaborative spirit - appreciation for the team approach.
    • The ability to anticipate problems before they happen and act accordingly.
    • Initiative - someone who is self-motivated and has a passion for problem-solving.
    • Accountability – someone who takes ownership of their work.
    • Computer proficiency and experience with Microsoft Office. A strong comfort level with entering orders into industry specific software and accessing information from the same program.
    • A High School Diploma. A college degree is a plus.
    • Bonus points if you are familiar with the construction industry.

    We look forward to hearing from you

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