Service Desk Analyst 2 - Zionsville - Weidenhammer Systems

    Weidenhammer Systems
    Weidenhammer Systems Zionsville

    2 days ago

    $45,000 - $75,000 (USD) per year *
    Description

    Service Desk Analyst 2

    The Service Desk Analyst II provides timely and accurate responses to all incoming incidents, requests, and alerts generated from calls and emails to the service desk. They record information relayed from customers and troubleshooting steps performed along with their corresponding results accurately in the case management system.

    Key Responsibilities:

    The analyst assigns, prioritizes, resolves incidents, and requests in an efficient manner while maintaining a high first-call resolution rate. They meet or exceed performance metrics for utilization, occupancy, ready time in queue manage personal queue of open tickets follow up on incident resolution continually ensure customer satisfaction proactively identify eliminate recurring incident types participate process improvement knowledge documentation activity positively impact customer satisfaction increase operating effectiveness efficiency

    * This salary range is an estimation made by beBee
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