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Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues. · ...
Malvern3 weeks ago
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· Job Title: Service Desk Analyst · Location: Wyomissing, PA · Job Type: Full Time · Duties and responsibilities · Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system. · Create user accounts an ...
Wyomissing, Pennsylvania, United States $42,000 - $65,000 (USD) per year1 week ago
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· Company Description · Implify, Inc is a Global IT Solutions and services firm. Since it's inception, Implify, Inc has been providing best-quality and cost-effective IT solutions to fortune 1000 companies, mid-range companies and upcoming companies via its onsite, Offshore and ...
Blue Bell, PA1 week ago
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+Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). · ...
Malvern, PA1 month ago
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: · The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with ...
Reading $65,000 - $85,000 (USD) per year1 week ago
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: · The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with ...
Reading $45,000 - $75,000 (USD) per year2 days ago
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We are looking for a skilled Help Desk Analyst II to join our team in King of Prussia.In this contract-to-permanent position you will provide technical support for end users. · ...
King of Prussia1 month ago
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We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, · and peripherals within ...
King of Prussia1 month ago
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today · Description · We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Bethlehem, Pennsyl ...
Bethlehem1 week ago
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Navigating interaction between end users of IT and IT support teams with strong communication skills written and spoken organizational teaming skills and experience. · ...
Reading1 month ago
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The job of Support Coordinator/Help desk analyst involves interaction between end users of IT and IT support teams. It requires strong communication skills both written and spoken, organizational and teaming skills and experience. · ...
Reading1 month ago
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The Help Desk/Desktop Support Analyst will provide comprehensive technical support to faculty, staff and students ensuring smooth operation of IT systems and devices. · Deliver prompt and attentive deskside and helpdesk support to users resolving technical issues efficiently. · ...
Malvern1 month ago
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Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. · We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative ...
Fort Washington $90,000 - $120,000 (USD) per year Full time1 week ago
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· Job Description: · **This is an on-site position** · DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. · Who is DEXIS and why should you join the team? · We are the ...
United States of America, Pennsylvania, Quakertown $55,000 - $95,000 (USD) per year1 week ago
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Buckeye Partners is seeking a Pipeline Scheduler I with experience in the Oil & Gas Industry to join our team. · As a member of the Pipeline Scheduling department, will actively participate within a Pipeline Scheduling Team to schedule pipeline movements within the Buckeye pipeli ...
Allentown2 months ago
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Loading bulk trucks with liquid product involves using a bulk loading system and hooking hoses to compartments on tanker trailers and pumping products onto the truck. · Filling package orders which include totes drums and pails. Plant cleaning and maintenance includes maintaining ...
Allentown1 month ago
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+Job summaryThe successful candidate would join a team of developers working in the customer service space to deliver new web application & IVR functionality to both customers and contact agents. · +ResponsibilitiesAttending daily SCRUM, completing user story tasks involving desi ...
Allentown1 month ago
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This is a hybrid role working at an amazing office which includes: a cafeteria, café, fitness center, dry cleaners, · a pantry with Keurig's on every level with free coffee/lattes/expressos/tea and outdoor trails.This position includes responsibilities in several key areas includ ...
Allentown1 month ago
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This Jobot Job is hosted by: Joseph Sipocz · A prestigious publicly traded company is looking for a Technical Accountant.This position includes responsibilities in several key areas including worldwide incentive compensation accounting, external reporting, and technical US GAAP r ...
Allentown1 month ago
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+Job Summary · The primary function of this position is to support and perform complex database services related to DEXIS products.++Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist sof ...
Quakertown $48,200 - $70,100 (USD) Full time2 weeks ago
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· Job Description: · **This is an on-site position** · DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. · Who is DEXIS and why should you join the team? · We are the ...
Quakertown $48,200 - $70,100 (USD) Full time1 week ago
Service Desk Analyst 2 - Zionsville - Weidenhammer Systems
Description
Service Desk Analyst 2
The Service Desk Analyst II provides timely and accurate responses to all incoming incidents, requests, and alerts generated from calls and emails to the service desk. They record information relayed from customers and troubleshooting steps performed along with their corresponding results accurately in the case management system.
Key Responsibilities:
The analyst assigns, prioritizes, resolves incidents, and requests in an efficient manner while maintaining a high first-call resolution rate. They meet or exceed performance metrics for utilization, occupancy, ready time in queue manage personal queue of open tickets follow up on incident resolution continually ensure customer satisfaction proactively identify eliminate recurring incident types participate process improvement knowledge documentation activity positively impact customer satisfaction increase operating effectiveness efficiency
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