Retail Sales Associate - New York, United States - The UPS Store #0647

Description

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, point-of-sale devices, and package management software.

The Retail Sales Associate also assists in packing items for shipping, servicing in-store mailbox customers and processing returns for our corporate retail partners.

The Associate expertly assists our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

This position is for the retail location of The UPS Store - not the warehouse or corporate. The UPS Store is a network of individually owned and operated franchised service-centers specializing in small business solutions.

**Store hours are Mon

• Fri
  8:30am to 7:00pm. Sat 10:00am to 5:00pm, Sun 11:00am to 4pm with weekend availability being mandatory.

Compensation depends on skills, experience, and progress.


RESPONSIBILITIES

• Delivers outstanding customer service to walkin customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• This position requires 1 to 2 years of previous customer facing retail experience
• Good communication and people skills
• Strong teamwork skills
• Able to crosssell and upsell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and POS devices
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds

SHIFTS:

• Morning
• Afternoon
• Weekends (mandatory as required)

BENEFITS

• Excellent Growth/Promotion Opportunities
• Sick Pay
• Paid Training
• Employee Discounts
• Uniforms Provided