Compliance Associate - Irvine, United States - Better

Better

Verified Company

Irvine, United States

10 hours ago

Posted by:

Mark Lane

beBee recruiter

A Better Opportunity

Responsibilities:

Report on compliance violation trends and communicate effectively with stakeholders to proactively remediate violations and potential issues.
Perform investigations and assist with resolving consumer complaints that are escalated to the Compliance Team across a variety of sources.
Conduct an indepth analysis to determine the root cause of each complaint.
Assist with evaluating and tracking the remediation of errors made and/or product gaps that result in complaints.
Collaborate crossfunctionally and communicate effectively to gather necessary information and advise on next steps for complaints.
Log all assigned complaints in the team's Compliance Management System.
Participate in monthly trend analyses to ensure that steps are being taken to resolve issues that cause incidents.
Establish positive relationships with our strategic partners and Better leadership.
Work closely with the Compliance Team on special projects, as necessary

Qualifications:

Bachelor's degree
1 to 2 years of experience working in consumer finance or the mortgage industry
Excellent communication skills not afraid to ask questions when you need help.
High attention to detail and are extremely organized
Excellent written and oral communication skills
Proven ability to work in a fastpaced environment and juggle multiple projects simultaneously
Ability to think critically and creatively to solve complex problems
Previous mortgage origination experience a plus
Previous paralegal experience a plus
Previous consumer contact monitoring experience a plus
Previous experience with developing and running data queries a plus