Inside Sales Manager - Carlsbad, United States - AutoNation Volkswagen Carlsbad

Description

Overview:

Position Overview
The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers.

This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

Who Would I Interact With?

This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.

What are the day-to-day responsibilities?- Leading yourself and the team in a way that supports AutoNation's Vision and Mission- Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit- Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes- Driving the business through a high-level of involvement in the day-to-day operations- Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store- Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase- Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience- Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing- Appraising vehicles for trade- Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones- Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory- Assisting in managing controllable expense elements for the New and Used Vehicle Departments- Analyzing the business to determine shortfalls and developing action plans to improve performance


How will I know if I am successful?

The performance of a Sales Manager is measured by achieving:

• Targeted e-lead conversions to appointments
• Targeted unit sales and gross profit
• Targeted Associate retention
• Targeted Customer Satisfaction Index

What are the requirements for this job?- High School diploma or equivalent- Proven success in eCommerce automotive sales- Proven leadership ability to mentor and train others- Ability to set and achieve targeted goals- Ability to drive an exceptional Customer experience- Demonstrated communication and interpersonal skills- Organization and follow-up skills- Experience and desire to work with technology- Valid in-state driver's license and have and maintain an acceptable, safe driving record


What are the opportunities for career growth?

Our Sales Managers have a few options for career growth and development after success in this role


Opportunities may include:

• Used Vehicle Manager
• Financial Services Director

Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation.

As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D.

Power.

Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

**AutoNation is an equal opportunity employer and a drug-free workplace.