Out of Stock Delivery Expeditor - Des Plaines, United States - Wheels, Inc.
Description
Job Description:
Job Overview
The Summer Employee Program is a great opportunity for both the children or immediate family members of Wheels employees and for Wheels itself.
By offering work experience to college, university, or technical school students, it not only provides valuable learning opportunities but also serves as a potential talent pool for future full-time positions within the company.
Additionally, having reliable temporary workers during the summer months can help maintain productivity and meet business needs. It's a win-win situation for everyone involved.
By utilizing various communication methods and follow-up tools both internally and externally, ensure out of stock vehicles are delivered to end users road ready and as quickly as possible.
The position requires strong verbal and written communication skills, strong excel skills, close attention to detail, outstanding organizational skills, and an excellent understanding of departmental interdependencies and the various operating systems across the organization.
When issues arise, the employee is expected to escalate to the appropriate operating area and follow through to resolution.Key Responsibilities
- Following up on factory order deliveries with our partner dealerships.
- Improve customer satisfaction by identifying and addressing issues proactively and escalating as necessary.
- Meticulously maintain data and notes internally to ensure customer reporting is clear and easy to understand
- Support department KPI's and initiatives around delivery date followup for both Out of Stock and factory orders
- Use reports and dashboards to proactively identify exceptions and potential issues
- Develop and maintain strong working relationships both internally and externally
- Work directly with the various dealer contacts to resolve all delivery related issues, following thru to completion.
- Assist with special projects as necessary
- Develop communications for internal and external customers that are easily understood
- Back up and support team members
- Provide training for new employees and the client contact areas
- Assist and support the VOA department
- Other duties as assigned
Self-starter
Strong focus on customer service
Ability to use multiple resources and systems to draw conclusions and resolve issues
Strong oral and written communication skills - including the ability to interact with internal and external clients and vendors at multiple levels.
Process oriented
Excellent organizational and time management skills
Ability to meet deadlines, function under pressure and adjust to changes in priority
Understanding of general office practices
DESIRED BEHAVIORS
Takes Ownership
Team player
Responsive
Lead by example
Cooperative
Results oriented
Quality driven
Maintains confidentiality
Facilitator
Flexible
Education and Experience
- Minimum 3 years business experience and/or college diploma
- Prior Fleet Management experience required.
- Previous customer service/call center experience required.
- Wheels five skilled DSA experience a strong plus.
PHYSICAL DEMANDS
General office - regularly talk and listen
Be able to use PC and keyboard
Move throughout the department and building
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.
Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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