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Smyrna

    Customer Service Associate - Smyrna, United States - BB INDUSTRIES

    BB INDUSTRIES
    BB INDUSTRIES Smyrna, United States

    1 week ago

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    Description

    **Customer Service Associate**

    **Department:** Customer/Technical Service **Location:** Smyrna, TN

    BBB Industries, LLC is an industry leader in the remanufacturing of automotive starters, alternators, hydraulic and air disc brake calipers, power steering products and turbochargers for the OEM, personal and commercial vehicle aftermarket industries. Founded in 1987, BBB Industries, LLC is headquartered in Daphne, Alabama.

    **JOB OBJECTIVE**

    All BBB Industries associates deliver superior customer service while maintaining a positive environment to elevate the overall customer experience. As a Customer Service Associate, you will:

    Work with customers to provide resolution to their request for information and issues, quickly and effectively via telephone and email.

    Develop and maintain a positive relationship between the customer and the company.

    Ensure customer satisfaction and provide professional customer support in a fast-paced setting.

    **REQUIREMENTS & SKILLS**

    Minimum 1 year of Customer Service experience

    Strong communication and organizational skills

    Ability to thrive in a team-oriented work environment

    Able to multitask high volume of phone calls & emails

    **CORE RESPONSIBILITIES**

    Process orders and provide status of existing orders

    Provide customers with assistance on stock checks, price quotes, application look up

    Communicate customer agreements with BBB and BBB policies as they relate to product sales and service to customers

    Ensure and provide quality service to customers as well as intra-company departments

    Utilize internal data and web-based systems to resolve and or provide correct information to customer

    Execute phone, email, and IM correspondence intra company and with customers

    Provide support of catalog, product, order, and part number cross reference inquiries to the customers satisfaction

    Participate and provide expertise as a member of the customer service department team. The teams objectives are to develop and recommend changes to existing methods and systems to increase efficiency and responsiveness of the customer service department with focus on enhancing the customers experience with the company

    **YOU WOULD ENJOY THIS JOB IF YOU ARE A:**

    Detail Oriented Individual

    Possess Critical thinking and Problem-solving skills

    Thrive in a Team Environment

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