Assistant Manager - Marshall, United States - Darling Ace Hardware

Description

About Darling Ace Hardware
We pride ourselves with having great customer service. We want every customer to have an amazing shopping experience while in our store.

General Summary
The Assistant Manager will be responsible for implementing workflow procedures given by the manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and completing workplace projects.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.


Customer Service:

Provide a positive representation of Darling Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor, work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.


Education/Training:

High School or GED equivalent.


Experience:

Prior Managment Experience is required.
General Retail experience is required.
Experience in Hardware is preferred.


Physical Demands:

Standing, walking, lifting (up to 60lbs) and climbing.