Service Advisor - Lakeland, United States - Lakeland Chrysler Dodge Jeep

Lakeland Chrysler Dodge Jeep Lakeland, United States

8 hours ago

Description

At Lakeland Chrysler Dodge Jeep Ram, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. Shown below are our available positions, please take a look and apply today

At Lakeland Toyota, we pride ourselves on delivering a truly outstanding experience to our customers at all levels and across all departments.

Whether you're in the automotive industry or joining us from another field, Lakeland Toyota is ready for you to become a part of an award winning team.

Our employees work hard to build and establish relationships with our customers and we know how to value our human capital and give every employee the opportunity to grow.

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Satisfaction scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department employees.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Proven track record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self motivated
Able to work with little supervision
Clean driving record and valid driver's license
Willing to submit to pre-employment background check and drug screen

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