- Recruits, interviews, hires, and trains new staff.
- Oversees the daily workflow of the rigging production facility.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy. Duties/Responsibilities:
- Recommends and sells the proper products to ensure complete rigging solutions for retail and wholesale customers.
- Manage people, production, and the scheduling of outside work.
- Works closely with store group to increase awareness and train associates on rigging offerings and processes for placing rigging orders.
- Ensures that all products produced and sold through Rigging Services are inspected for quality and will perform to the application that it is being built to.
- Works closely with buyers, assortment planners, and vendors to ensure assortments and in-stocks align with customer and production needs.
- Continues to improve product knowledge through training, product education, and certification.
- Uses discretion in handling customer complaints.
- Work with associates to achieve the business unit's sales plan.
- Maintains a clean and safe working environment.
- Support all sustainability efforts throughout West Marine.
- Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
- Perform other job-related duties as assigned. Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Must be able to interpret rigging diagrams, rigging measurements, and rigging terminology to assist customers and coordinate workflow.
- Demonstrates advanced technical skills in Splicing and installation rigging duties in the shop and on marine vessels.
- Must be able to provide transportation to worksites.
- Must understand the proper ways to go aloft and be able to execute. Education and Experience:
- High school diploma or equivalent.
- 5+ Years of Rigging/Management experience. Physical Requirements:
- Prolonged periods of standing and walking
- Must be able to bend, stoop and crawl.
- Must be able to lift up to 50 pounds.
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Rig Shop Production Manager - Rock Hill, United States - West Marine
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