Clinical Lab Technologist-Level VI- Deputy Administrator, Quality Assurance Operations - New York, United States - NYC Health Hospitals

Description

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

PURPOSE OF POSITION:

The Metropolitan Hospital Laboratory Technical Director, together with the Deputy Directors, Medical Director and Administrative Director, forms the leadership team for the Laboratory Department and is directly responsible for the overall Laboratory Operations and Performance Improvement Program.

AREAS OF RESPONSIBILITIES:

Under the general supervision of the Director of Pathology and the Administrator of Laboratory Services, provides on-site operational oversight of any of the areas of the laboratory. Exercises oversight of the operations and technical testing responsibility across laboratory services ensuring the delivery of patient-centered, cost-effective quality care and a culture of safety across the continuum of care.

DUTIES AND RESPONSIBILITIES:

• Provides leadership to the laboratory staff; exercises responsibility for the operations of the area of assignment, in accordance with NYS CLEP, CAP and TJC standards.
• Participates in the quality management system by ensuring conformance to requirements described in the Quality Plan.
• Ensures laboratory is enrolled in the appropriate proficiency programs.
• Provides effective and efficient administrative direction and management of staff. Supervises the staff to determine proficiency in their performance of laboratory testing.
• Develops and maintains a daily staffing schedule to provide coverage during the hours of operation. Monitors staff rotation to enable efficient performance in all areas in the face of staffing shortages. Implements cross-training in the various areas of the laboratory, whenever possible. Ensures training and competence assessment of all staff.
• Ensures training and competence assessment of all staff in the performance of their duties.
• Provides leadership to the laboratory staff in the area of implementation and use of the computerized services utilized throughout the laboratory to include the Laboratory Information System, and EPIC. Upon implementation, performs validations, controls security, troubleshoots and trains the staff as needed.
• Provides leadership to the laboratory staff in the area of financial management of the laboratory (e.g. processes purchasing requests, requests for payment and management of purchase requisitions).
• Ensures that all contracts with outside vendors meet the needs of all hospital patients.
• Provides support to the clinicians regarding the tests, interpretation of results and services provided.
• Monitors laboratory work to ensure medically reliable data are generated; ensures that the laboratory section participates in monitoring and evaluating the quality and appropriateness of services rendered (within the context of the Quality Plan).
• Ensures that the laboratory is enrolled and complies with all requirements of the NYS CLEP and CAP Proficiency Test Programs for all laboratory testing performed. Monitors the timely handling and reporting of all proficiency testing surveys performed in the lab.
• Implements and maintains the quality control program for all laboratory testing.
• Writes, updates and reviews laboratory technical procedures, quality control procedures and instrument preventive maintenance procedures on behalf of the Director and ensures their approval by the same. Ensures that an approved and current procedure manual is available to all staff.
• Evaluates, purchases, validates and implements new instruments and supplies after consultation with and approval by the Director of Laboratories and the Director of Laboratory Administration.
• Reviews present functions of the area and revises and optimizes existing methodologies and functions in consultation with the Director of Laboratories and the Laboratory Administrator to better meet the goals and objectives of the department. Oversees and coordinates continuing education opportunities (e.g., CP resident presentations, CE workshops) for the area of assignment. Adheres to all organizational standards for annual education, assessments, and in-services.
• Demonstrates positive interpersonal relations when interacting with staff, patients and visitors by promoting teamwork, efficiency and quality in the provision of patient care.
• Monitors the time records of staff within the incumbent's area of authority, institutes corrective action when necessary.
• Monitors all testing performed for accuracy and acceptable turnaround time.
• Monitors quality control results for completeness and follow up as required.
• Monitors preventive maintenance schedules of all laboratory equipment.
• Monitors the inventory of all supplies, including critical supplies.
• Schedules and conducts regular meetings of staff within the incumbent's area of direct authority for purposes of information and general communication.
• Monitors staff compliance with safety and infection control protocols; reinforces compliance as needed.
• Monitors laboratory's compliance with quality improvement initiatives. Reports performance of the chosen indicators at the departmental Quality Improvement committee meetings.
• Ensures qualifications, responsibilities, authorities, and interrelationships of all staff.
• Ensures supervision by competent persons conversant with all policies and procedures.
• Provides support for all laboratory staff by providing them with the appropriate authority and resources perform their duties and by responding to their needs and concerns.
• Provides technical support to all laboratory staff for the operation, maintenance, and troubleshooting of all laboratory instruments.
• Provides support for development, revision, approval, and Implementation of standard operating procedures.
• Conducts performance evaluations of staff within the incumbent's area of direct supervision; reviews all performance evaluations of staff in the area.
• Initiates requests and conducts follow-ups on orders for equipment and supplies for the incumbent's area of direct authority. Plans and executes an implementation plan for new equipment and methodologies. Prepares and performs validation plans as outlined in the pre-analytical stage.
• Performs patient specimen processing and clinical testing at workstations where help Is required (i.e., unusually heavy workload, instrument breakdown, or staff shortage).
• Understands and practices the elements of the National Patient Safety Goals.
• Supervises all area supervisors, and other technologists, technicians, aides, and support staff.
• Performs administrative tasks and other related tasks required by the Director of Pathology and the Director of Laboratory Administration and the Director of the Blood Bank, as needed.
• Maintains strict patient confidentiality (HIPAA) at all times.
• Demonstrates knowledge of clinical laboratory terminology.
• Demonstrates knowledge in area of specialty.
• Prepares packages for shipment within the guidelines of Metropolitan Laboratory's established policy and procedure.
• Demonstrates effective verbal, written, and conflict/complaint resolution skills.
• Represents the Laboratory at meetings and committees outside of the laboratory.
• Addresses issues or situations that require immediate or additional attention and informs appropriate leadership of such situation.
• Represents the Corporation in court, provides testimony, and prepares required documentation for assigned cases as appropriate.
• Participates in internal/external quality assurance, performance improvement activities and programs, departmental and team/committee meetings, and facility-wide training.
• Maintains good communication within all divisions of the Pathology Department and meets personnel needs within the areas of the incumbent's authority.

Minimum Qualifications

For Appointment to Level VI
1. In addition to being licensed as a clinical laboratory technologist by the NYSED, candidates
must also meet one of the qualification requirements of a laboratory supervisor, as outlined in
Title 10, Section of the New York Public Health Law; and
2. Two (2) years of experience overseeing laboratory operations, creating and establishing
laboratory programs and reviewing and interpreting safety data, in a hospital or health care
setting; and
3. Successful completion of NYC Health + Hospitals' Supervisor Development Program within
three (3) months of appointment or promotion.

In addition, you can submit your resume to with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs