Dispatcher - Phoenix, United States - State of Arizona

State of Arizona

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ARIZONA DEPT OF ADMINISTRATION

Delivering results that matter by providing best in class support services._

Dispatcher

Job Location:

General Service Division (GSD)

1840 W Jackson, Phoenix, AZ 85007

Posting Details:

Salary:
Up to $21.42 Hourly

Grade: 17

Open Until Filled

Job Summary:

Job Duties:

Receives emergency as well as nonemergency requests for service from clients and employees. Enters detailed work order requests for technicians, and assigns work order to employees based on availability and trade
Provides a centralized location that clients can utilize for all their facility concerns. The employee assigned to this position will receive and assist in prioritizing all incoming requests
Notifies management of emergency issues or non

- complaint work orders. Dispatch and maintain the service technicians' schedules. Help to ensure the Computerized Maintenance Management System is accurate and precise

Create progress reports on work order status. Provide clear and concise communication with department managers, employees and clients
Provide direct administrative support to managers, supervisors, technicians, and tenants (e.g., employee work hours, open work orders, building costs, etc.). Assist with internal, external events and space management

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Computers, dispatching and automated building maintenance systems, working knowledge of building maintenance organization, tools, materials, and their usage
Windows based software, customer service techniques, accurate data entry techniques, skill in oral and written communication, training, etc.
Various computer software and software maintenance
Construction and maintenance terminology
Office procedures and practices

Skills in:

Work experience in call center environment
Direct customer service
Data entry and indirect work experience that will facilitate a working knowledge of the maintenance trades
Multitasking, and conflictresolution skills
Oral, written and interpersonal communications, training, etc

Ability to:

Understand and present information, create forms, queries, and templates
Hear, see, and communicate effectively with customers/coworkers
Problem solve

Pre-Employment Requirements:

Background and reference check, including a criminal records verification
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: _Driver's License Requirements._

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and longterm disability insurance Optional employee benefits include shortterm disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a fulltime or parttime remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion._

Retirement: