Head of Customer Strategy, Fashion - New York, NY

Only for registered members New York, NY, United States

1 month ago

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Job Summary

We are seeking a customer obsessed leader to drive Shopbop & Zappos customer strategy.

Responsibilities

* Define customer strategy for Shopbop & Zappos to achieve company wide customer goals,
* Lead customer insights/CRM team,
* Develop and execute comprehensive customer strategy based on quantitative and qualitative insights
* Partner with marketing and traffic teams to optimize customer communication strategies across channels (email, push, etc.)
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