Head of Customer Strategy, Fashion - New York, NY
1 month ago

Job Summary
We are seeking a customer obsessed leader to drive Shopbop & Zappos customer strategy.Responsibilities
* Define customer strategy for Shopbop & Zappos to achieve company wide customer goals,* Lead customer insights/CRM team,
* Develop and execute comprehensive customer strategy based on quantitative and qualitative insights
* Partner with marketing and traffic teams to optimize customer communication strategies across channels (email, push, etc.)
Job description
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