Scheduling Workflow Analyst, Patient Access Org - Los Angeles, United States - UCLA Health

UCLA Health

Verified Company

Los Angeles, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description
UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually.

Working under the direction of the Patient Access Organization's Scheduling Pathways and Technology Director, the Scheduling Workflow Analyst will play a crucial role in optimizing scheduling workflows to enhance efficiency and streamline processes between the PAO and UCLA Health's ambulatory clinics.

The Scheduling Workflow Analyst will work closely with the Patient Access Organization leaders, Ambulatory Clinics, and the Access Systems Program Managers to document and analyze workflows against access standards and protocols, and provide recommendations on enhancements (by way of scheduling policies and technology) to optimize operational workflows.

This position operates under a Fixed Hybrid Model requiring 2 to 3 days on site

Salary Range:
$26.48-$53.40

Qualifications

Required

Bachelor's degree in related area and / or equivalent experience / training
Proficiency in using workflow mapping tools, such as Visio
Experience working in clinic and call center operationsProven experience in process improvement and optimization within a healthcare setting
Project management experience
Familiarity with scheduling software and call center technologies
Demonstrated ability to build consensus among a diverse group of stakeholders
Experience and comfort in delivering presentations to senior leadership
Proven understanding and articulation of clinic operational key performance indicators

Preferred