Appointments Supervisor - Houston, United States - Advanced Orthopaedic & Sports Medicine

Advanced Orthopaedic & Sports Medicine
Advanced Orthopaedic & Sports Medicine
Verified Company
Houston, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

DUTIES AND RESPONSIBILITIES

  • Philosophy
a) Supports the facility's ideology, mission, goals, and objectives

b) Performs in accordance with the facility's policies and procedures

c) Follows the facility's standards for ethical business conduct

d) Conducts self as a positive role model as a supervisor and a team member

e) Recognizes patients' rights and responsibilities and supports them in performance of job duties

f) Respects patients' rights to privacy, dignity, and confidentiality

g) Participates in facility committees, meetings, in-services, and activities


  • Communication
a) Communicates effectively and professionally with patients, visitors, physicians, and coworkers

b) Interacts with others in a positive, respectful, and considerate manner


  • Financial practices
a) Uses facility resources appropriately and avoids wasteful practices

b) Reports wasteful practices

c) Analyzes work area and makes recommendations for potential cost-effective improvements


  • Compliance program
a) Contributes to the progress and development of the organization's adopted compliance program

b) Ensures compliance with private payor, workers compensation and government regulations.

c) Ensures compliance of the clinic with State and Federal regulations such as HIPAA, OSHA regulations.

d) Ensures that records are stored securely and handled in compliance with HIPAA privacy and security regulations, if applicable.

e) Arranges staff training for HIPAA, OSHA and risk seminars in conjunction with Human Resources.


  • Performance-improvement program
a) Contributes to the progress and development of the organization's adopted performance-improvement program

b) Performs according to established performance-improvement policies and procedures


  • Safety/risk-management program
a) Adheres to safety policies and procedures in performing job duties and responsibilities

b) Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance

c) Responds to emergency situations with competence and composure

d) Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately

e) Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies


  • Professional competence
a) Participates in continuing education and other learning experiences

b) Shares knowledge gained in continuing education with staff

c) Maintains membership in relevant professional organizations

d) Seeks new learning experiences by accepting challenging opportunities and responsibilities

e) Welcomes suggestions and recommendations


  • Duties
a) Oversees management of the day-to-day operations of the appointments/operator department ensuring daily processing of patient appointment scheduling, incoming referrals, obtaining required PCP referrals, working EMR buckets/tasks, updating referring physicians, correct routing of incoming calls, op report/consult retrieval and upload, mail and fax management, etc

b) Ensure all appointments/operator staff provide quality, efficient, and non-judgmental telephone customer service to internal and external customers. Ensure written communication with clinical teams is professional and follows practice policies and established rule sets.

c) Oversees entry and maintenance of referral sources and appropriate referring provider entry into the EMR for reporting to practice administration and marketing

d) Maintains rapport with personal injury staff for scheduling of LOP patients

e) Coordinates with the Patient Access Manager for hiring and supervision of the Patient Access Specialists, which includes work allocation, training, auditing, coaching and achieving established productivity standards and key revenue cycle metrics. Motivates staff to achieve peak productivity and performance.

f) Develop and maintain standardized protocols, scripts, etc to be followed by staff for appointment scheduling and management of various scheduling scenarios


g) Collaborate with Patient Access Manager to monitor and maintain protocols in both the EMR and with scheduling software (Relatient) - insure consistent and proper utilization of these tools by the staff.

h) Train as secondary/backup to EMR schedule template building

i) Identify performance improvement activities or reallocation of work assignments by monitoring tasking queues and reports

j) Collaborates with clinical staff and other patient access departments to reduce wait times and barriers to access as the pertain to scheduling or referrals/records required for scheduling or second opinion.

k) Collaborates with the Verifications/Authorization Supervisor, Patient Access Manager and RCM/Operations Direction on the development and implementation of monthly audits and other reporting to ensure efficient function of the appointments department and staf
More jobs from Advanced Orthopaedic & Sports Medicine
See all jobs of Advanced Orthopaedic & Sports Medicine