- High School Diploma or equivalent
- Excellent Oral and Written Communication Skills
- Knowledge and proficiency with Computer
- Customer service experience
- Perform receptionist duties, acknowledging and assisting clients, visitors, vendors, etc.
- Perform data entry functions into computer
- Answer telephone in timely manner
- Verify appointments, reschedule appointments, make appointments
- Take messages for staff, or route calls to voice mail
- Answer questions, verify client demographic information in computer
- Accept co-payments, key into computer, print receipts
- Balance monetary amounts taken daily and submit to Accounting
- Conduct reminder calls for the next day appointments
- Scan documents into computer, fax requested information
- Inform therapist the client is present, reschedule, schedule and confirm appointments
- Provide excuses to clients who request appointment verification
- Attend and complete required training
- Attend staff meetings
- Competitive Medical, dental, and vision prices
- State Retirement through RSA plus an an optional 457b with a company match
- 9 paid holidays throughout the year
- Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
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Customer Service Representative - Cullman, United States - WellStone
Description
WellStone is North Alabama's most comprehensive behavioral healthcare provider serving over 13,000 persons a year in Huntsville and Cullman. We are a non-profit community organization that offers a wide range of services for every phase of life, from children to older adults.
We are hiring for a Customer Service Representative
When you will be working : M-F ,1st shift
What we're looking for -