- Contribute as a member of the Customer Service team by processing orders and responding to inquires in a professional and courteous manner.
- Write and distribute accurate, clear and concise email correspondence to external customers and internal clients.
- Obtain and assess all relevant information to determine validity and causes of complaints for timely resolution.
- Ensure proper follow-up of customer inquiries and investigations.
- Recommend improvements in processes, services and procedures to support the customer and Henry business.
- Proven problem solving abilities and experience as Customer Service Representative.
- Excellent interpersonal, listening and communication skills with an attention to detail.
- Strong organizational skills, ability to multi-task and adapt to changes in accordance with the business needs.
- Proficiency in CRM software, MS Outlook, and Oracle JD Edwards.
- Project management experience a plus.
- At least 2-3 years of previous customer service experience is required.
- High school diploma or the equivalent is also required; some college or post-secondary classes a plus.
- Candidates must have strong written and oral communication skills.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without advance notice.
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Customer Service Representative - Phoenixville, United States - Carlisle Weatherproofing Technologies
Description
Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Customer Service Representative to support the interaction with customers and Henry (A Carlisle Company) employees located in our Kimberton, PA office.
Essential Duties:
Position Requirements:
Education and Experience:
Other Duties: