Patient Care Representative - Henrico, United States - Virginia Eye Institute

Virginia Eye Institute

Verified Company

Henrico, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This position is responsible for creating a welcoming and courteous environment for patients. Responsible for accurate data entry of patient information including demographic, insurance, and financial information. Collects payment from patients.

RESPONSIBILITIES:

Handles patient scheduling for outpatient and other ancillary department visits
Checks the database for available preferred schedules to meet patient's first choice for dates and times
Confirms future appointments as well as any changes to existing appointments with patients via phone
Conducts followup phone reminders as well as other avenues (e.g., SMS, Email)
Performs insurance verification, determines eligibility for services, and informs patients of the financial responsibility for services
Collects insurance and demographic information and updates the system as needed while the patient is still on the phone or in person
Communicates estimate of charges as applicable prior to patient appointment
Ensures that all necessary insurance eligibility and authorizations is complete prior to appointment
Provides nonclinical instructions to patients as needed to help the patients manage expectations if any preparation is needed
Required to work collaboratively with clinical departments in coordinating schedules to ensure seamless and positive patient experience
Responsible for delivering results for key performance indicators as established by the Clinic Manager
Must be able to follow detailed instructions and perform repetitious tasks. 45 wpm typing required.

REQUIREMENTS:

Minimum education:
HS diploma or equivalent; prefer Associates degree or some college education in business or medical related field
Previous experience working in medical office or hospital registration.
Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with patients, physicians, management, and co-workers
Ability maintain a high degree of confidentiality
Demonstrates attention to detail

We offer a great work environment with competitive salary & benefits and continuing education and advancement programs. Join us today
We are an equal opportunity employer.

Job Type:
Full-time