Child Support Services Officer 1 - Phoenix, United States - State of Arizona

State of Arizona
State of Arizona
Verified Company
Phoenix, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

DEPARTMENT OF ECONOMIC SECURITY

  • Your Partner For A Stronger Arizona. _
  • DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._
  • DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

CHILD SUPPORT SERVICES OFFICER 1

Job Location:
Division of Child Support Services (DCSS)
Centralized Mailroom and Imaging (CMI)
1789 West Jefferson Street, Phoenix, Arizona 85007


Posting Details:

Salary:
$29, $35,919.31

Grade: 16


Closing Date:
May 12, 2024


Job Summary:


The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1 with the Centralized Mailroom and Imaging Unit (CMI).

This position is responsible for reviewing/analyzing all incoming child support case-related documents received through the division's central mail; receiving, dispersing and housing supplies for the Customer Care Region.


Job Duties:
Essential Duties and Responsibilities include but are not limited to:

  • Receive, sort, analyze, disperse, and log various types of mail received from the US Postal Service, third parties, interoffice mailing; sort and process outgoing mail.
  • Enter case specific data into the automated case management system.
  • Maintain records of child support payments received directly into the central mailroom processing as needed.
  • Maintain central repository of certified legal documents needed to process judicial actions.
  • Work in conjunction with mail vendors to receive incoming correspondence, coordinate pickup of outgoing correspondence, and track documents reported as delayed or missing to ensure proper receipt.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

  • General familiarity with office equipment, i.e., scanners, copiers and fax machines.
  • Legal documents applicable to case management and/or child support enforcement activities.
  • Filing and maintaining records.

Skills in:

  • Proficient in conducting research and investigating information.
  • Providing customer service.
  • Excellent communication skills (both oral and written).

Ability to:

  • Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.
  • Read and interpret court orders.
  • Review and update data in computer programs.
  • Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.

Selective Preference(s):

  • Experience with customer service; conducting research in a fastpaced environment.

Pre-Employment Requirements:

  • Successfully pass background and reference check; employment is contingent upon completion of the abovementioned process and the Agency's ability to reasonably accommodate any restrictions.

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

  • Affordable medical, dental, life, and short-term disability insurance plans
  • Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
  • 10 paid holidays per year
  • Vacation time accrued at 4.00 hours biweekly for the first 3 years
  • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
  • Sick time accrued at 3.70 hours biweekly
  • Deferred compensation plan
  • Wellness plans
  • Tuition Reimbursement
  • Stipend Opportunities
  • Infant at Work Program
  • Rideshare and Public Transit Subsidy
  • Career Advancement & Employee Development Opportunities
  • Flexible schedules to create a work/life balance

Retirement:


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.

The ASRS defined benefit plan provides for life-long income upon retirement.

You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.


On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.


Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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