- Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
- Acts as manager of supported practice in Operations Manager's absence
- Plans and prepares work schedules and assigns team members to specific duties
- Work with team members to help develop successful patient communication skills and facilitate learning
- Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
- Assisting in driving year over year revenue and profit growth
- Ensure adherence to cash management and accounting protocols
- Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
- Ensure office is following PDS standards in respect to facility cleanliness and maintenance
- Lead and participate in daily huddles and all other meetings as required
- Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
- Subject Matter Expert in executing PDS' processes, systems and tools, while actively contributing to their improvement
- Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
- Supports Clinicians education and referrals regarding the Mouth-Body Connection
- Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
- Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
- Other duties and responsibilities as assigned
- High School Diploma or general education degree (GED)
- Prior course work or on-the-job training in the fields or dentistry, insurance, or business
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
- Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Ability to multi-task effectively without compromising the quality of the work
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
- Organized, detail-oriented individual able to work in a fast-paced environment
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
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Assistant Manager - San Antonio, United States - Pacific Dental Services
Description
Responsibilities
Qualifications
Preferred
Knowledge/Skills/Abilities
Benefits