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    Risk Analyst I - Plano, United States - Russell Tobin

    Russell Tobin
    Russell Tobin Plano, United States

    4 weeks ago

    Russell Tobin background
    Description

    Job Description

    Job DescriptionTitle:
    Risk Analyst


    Location:
    Plano TX - Hybrid

    Duration: 18 Months Contract


    Duties:


    The Fraud Disruption Team is seeking a highly skilled and engaged individual with a passion for customers and staying one-step ahead of losses.

    The ideal candidate should have a solid understanding of risky behaviors and patterns, chargebacks and financial records, such as invoices, balance sheets and bank statements.


    Primary Responsibilities:
    Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
    Works with limited instructions on defined risk cases.
    Makes outbound calls to customers to validate payments transactions.
    Writes complete, succinct and accurate case notes.
    Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
    Handles questions or escalations on suspected fraud from other business units.
    Allowed discretion in waiving specific company policies such as pricing and timing.
    Maintains or exceeds established standards for investigation procedures.
    Works on special projects as needed

    Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.

    Escalates infrequently and only for the most complex, unknown issues.
    Works with team to share best practices and idea on fraud prevention techniques.

    Top 3 skills:
    (1) fraud review background / KYC / underwriting background (2) customer service (3) attention to detail

    #LI-RB2Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Company Description

    Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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