- Embody core values and drive the vision of the company
- Manage client projects and relationships effectively
- Implement strategies to exceed client expectations
- Oversee project scoping, pricing, and structuring for profitability
- Support business development efforts and foster client relationships
- Ensure operations run smoothly 24x7 with a focus on customer satisfaction
- Manage project teams and ensure projects are on track
- Promote efficiency in service delivery and effective management
- Act as an escalation point and establish vendor relationships
- Provide feedback, coaching, and performance reviews
- Embody and advocate company core values and vision
- Demonstrated leadership skills with effective time management
- Extensive experience in NOC, SOC, and Service Desk operations
- Minimum 5 years of experience in Managed IT Services or IT consulting
- Ability to be hands-on while maintaining a strategic perspective
- Strong communication and diplomacy skills
- Meticulous and detail-oriented with a focus on documentation
- Strong technical and business acumen
- Willingness to travel occasionally
- Prior experience managing a P&L
- Background in pre-sales, budgeting, and technical roadmaps
- Familiarity with the EOS methodology
- Bachelor's degree and industry certifications are a plus
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Director, Managed IT Services - Pennsylvania, United States - Spinnaker Search Group, LLC
3 weeks ago
Description
We are looking for a Director of Technical Operations for a Managed IT Services client. This role is a great opportunity for an experienced IT Services Leader to join a growing collaborative MSP with a strong vision for success.
The Role You'll Play
As the Director of Managed IT Services and Operations, you will be responsible for managing various teams and ensuring high-quality service delivery. Here's what you'll do:
Background Profile:
Preferred Requirements:
