Parts Information Manager - Peoria, United States - Caterpillar

Caterpillar
Caterpillar
Verified Company
Peoria, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Career Area:

Product Support


Your Work Shapes the World at Caterpillar Inc.


When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.


Our
Americas Distribution Services Division (ADSD) provides governance and administration of Cat dealers across the U.S., Canada, and Latin America.

We're
committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities -
innovating to discover the breakthroughs necessary for tomorrow's growth.

Through it all, we are one team - creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.


Job Summary


The Technical Information Solutions (TIS) team within Americas Distribution & Service Division creates and delivers technical parts and service information critical for the repair and service of Caterpillar products.

Not a part gets sold, nor a machine or engine repaired, without the use of the information created, managed, and delivered by this team.


As a
Parts Information Manager within TIS, you will provide direct supervision and technical direction to a large team engaged in the creation and delivery of parts information in Service Information System (SIS/SS2GO) for the entire portfolio of Caterpillar products and brands worldwide.

You will work with Parts Information teams in Peoria and India, as well as other divisions, to implement process and technology changes to improve parts identification and the dealer and customer service experience.


Additional Info:


  • This is a hybrid position located in Peoria, IL.
  • Our team embraces flexibility through a hybrid work model. In addition to working onsite at our facility in Peoria, IL, our hybrid work model allows employees the flexibility to work from home based on business need.
  • Must be willing to travel up to 5% of working time, both domestic and international.
  • Relocation assistance is not available for this position.

What You Will Do:


  • Provide daytoday management, coaching, development, and support to parts authoring staff.
  • Accountable for execution of parts information processes to support NPI programs and Revisions projects.
  • Collaborate with Peoria and Indiabased parts information teams to develop detailed work plans, resource, and budget requirements. Monitor progress, conduct status meetings, and address challenges or delays.
  • Achieve operational excellence for quality, velocity, and cost across a global team utilizing Lean, CPS, and Continuous Improvement.
  • Lead projects focused on improving parts information creation and delivery methods to impact parts and service sales worldwide, product support operations, and customer experience.
  • Build an organizational climate/culture within a global team that encourages innovation, collaboration, excitement, commitment, and a sense of urgency toward business success.

What You Have:


Customer Focus (Working Knowledge):


  • Communicates the importance of customer needs/expectations and commits to resolving them.
  • Researches and verifies customer needs and expectations.
  • Helps link organizational objectives to customer needs and expectations.

Data Gathering & Analysis (Working Knowledge):

  • Participates in gathering and analyzing an organization's data based on requirements.
  • Utilizes basic data collection and evaluation tools and techniques.

Effective Communications (Working Knowledge):


  • Delivers helpful feedback that focuses on behaviors without offending the recipient.
  • Makes oral presentations and writes reports needed for own work.

Problem Solving (Working Knowledge):


  • Examines a specific problem and understands the perspective of each involved stakeholder.
  • Develops alternative techniques for assessing accuracy and relevance of information.
  • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

Technical Excellence (Working Knowledge):


  • Effectively performs the technical job aspects, continuously building knowledge and keeping uptodate on technical and procedural job components.
  • Applies technical operating and project standards based on achieving excellence in delivered products, technologies, and services.
  • Helps others solve technical or procedural problems or issues.

What Will Set You Apart:


  • A Bachelor's degree
  • Progressively responsible work experience
  • Highly developed people skills for leading, coaching, and developi
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