Field Tech Associate - Hackensack, United States - NTT DATA

NTT DATA

Verified Company

Hackensack, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Req ID: 281960

We are currently seeking a Field Tech Associate to join our team in Hackensack, New Jersey (US-NJ), United States (US).

This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated (flu and covid) on or before start date to the extent required by applicable law.

This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations in the area.

Rotating On-call/holiday and occasional weekend support

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer

These services include:
IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

Job Responsibilities Include:

Performing moderatetocomplicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), lowtomoderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or antivirus software.
Break/Fix (Hardware and Software) Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.

IMAC

Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
Ticket and workload management utilizing customer provided ticketing system. Physically able to lift and move hardware.

Basic Qualifications:

Must have at least at least 1 year of experience desktop support experience including:
Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.

Preferred Skills:

MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
Motivated technician with proven troubleshooting skills
Must be able to effectively multitask and work in a dynamic, fastpaced team environment.
Familiarity with workgroup and domain environments
Windows 10 / ChromeOS / Cloud Ready Deployments

Active Directory

Computer management
Imaging, software push using Ivanti LANDesk
Breakfix/Install thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)

About NTT DATA Services
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.