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Mission Viejo

    Admissions Coordinator - Mission Viejo, United States - True North Detox, LLC

    True North Detox, LLC
    True North Detox, LLC Mission Viejo, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Department: Provider Relations (Strategic Accounts)

    Job Status: Regular Full Time

    FLSA Status: Exempt

    Reports To: Director of Provider Relations (Strategic Accounts

    Salary: $70,000-$85,000

    Location: Remote

    Essential Functions and Responsibilities

    • Answer admission calls/emails from Community Providers and Business Development
    • and document in agency's CRM and/or EMR. Update Communication Logs regularly
    • Utilize appropriate bonding techniques to establish rapport and build relationships throughout the call
    • Follows the defined call flow and follow up processes
    • Maintains communication with the Business development, facility, the patient, their family, and/or the referral source
    • Effectively leads the caller to the highest level of qualification (private pay, insurance, government
    • insurance, or no insurance) while maintaining credibility
    • Utilizes other key team members when encountering barriers to assist the referral and admissions process of potential prospects
    • Meet established monthly and/or quarterly goals
    • Coordinates the intake of clients (logistics, availability and transportation) while communicating with Directors, Program Managers, Facility Technicians, and Drivers.
    • Coordinate all VOB's with our billing coordinator in a timely fashion
    • Complete pre-admission assessment indicating drug use history and medical condition
    • Collect applicable client insurance deductibles, co-payments, and create financial documents
    • Appropriately screen clients for violent history, sexual offenses and suicidality through a phone assessment
    • Screen clients to ensure that they do not present with any of the exclusion criteria identified by the Medical Director
    • Coordinate pertinent information with Utilization/Concurrent Review Specialists and Billers

    Case Management processes

    • Notify referring agency when the client admits, steps down from residential and discharges, either on scheduled date or AMA
    • Send weekly progress reports to referring facility
    • Set extension request dates with referring facility

    Computer Skills:

    • Computer Literacy in Word, Excel, and Outlook.
    • Proficiency in KIPU EMR and CRM preferred

    Certificates & Licenses:

    • Valid Driver's License
    • CPR/First AID
    • Drug and Alcohol Counseling Certification Preferred
    • Current TB

    Minimum Qualifications

    • Certified Alcohol Drug Counselor I or II, or bachelor's in social work or Business Administration or Criminology, or Health and Human Services or at least 2 years' of experience in the field
    • At least 2 years' experience relevant to working in addiction treatment.
    • Excellent problem-solving skills.
    • Experience relevant to working in addiction treatment
    • Able to prioritize and have excellent time management skills
    • Excellent communication skills
    • Excellent verbal and written communication skills
    • Previous admissions experience preferred

    Experience:

    • 2 years experience in the field of addiction and mental health or equivalent human services work experience preferred.

    Other Requirements:

    • Medical Clearance to work within past year
    • Ability to pass pre-employment and random drug screenings

    Physical Demands:

    • Ability to lift/carry 20lbs
    • Moderate frequency of computer keyboarding
    • Moderate frequency of viewing a computer monitor

    Work is performed both remotely and in mobile situations with 24 hour availability. Work is periodically performed in emergency and stressful situations.


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