Program Assistant - Cicero, United States - Family Focus

Family Focus

Verified Company

Cicero, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:

Program Assistant**
Location: Family Focus - Cicero**
Supervisor: Assistant Center Director**Family Focus invests in strengthening families and their children in Chicago and Northeast Illinois providing holistic family support services to families and children enrolled in center programming, home visits, emergency assistance services, and educational programs.

We believe in supporting our communities to maximize their full potential Family Focus currently operates 11 Centers and as the need for these services continues to increase we are looking for a
Program Assistant.

The Program Assistant will be a desk receptionist and overall support staff for the agency, performing general clerical duties. Interact with all levels of management, providing excellent customer service and resolution to staff, clients, and vendors.

Responsibilities and Duties:

Answer multiline telephone system, directing all calls to the appropriate person(s), take messages and provide accurate information in response to inquiries.
Accurately process and reconcile monthly contract billings (ie. In the Pyrus system, invoice etc.) in cooperation with the Director of Early Childhood Programs. Ensure that all supporting documentation is up to date, accurate, and accessible.
Work with the Center Directors on reports and proposals as requested by all local, state, and federal funders.
Assist the Director with audit preparation (eg. ISBE, MIECHV, Welcoming Center and Immigration services program. monitoring) as needed.
Assist the Director with submitting end of the month enrollment and Home Visits completion, documentation, review content, and maintain monitoring files for ISBE, MIECHV, Welcoming Center and Immigration Services.
Assist with enrollment files, internal enrollment forms, closing of files when children leave program. Ensure that all appropriate client documentation is on file.
Recording and typing up minutes for Center staff meetings.
Function as primary contact for issues related to checkout office equipment to staff.
Responsible for maintaining a clean and safe reception area; always keeping it tidy.
Performs routine clerical tasks (filing, bulk mailing, photocopies, faxing, creating flyers, classroom lists, formatting, and production of newsletters).
Process incoming and outgoing mail.
Provide administrative support to supervisors.
Collaborate with the Assistant Site Director with the creation of the reception monthly schedule.
Perform all other duties and tasks as assigned.

Education and Experience:

High School Diploma
One year's experience in a clerical, receptionist, or switchboard position.
Excellent communications skills.
Working knowledge of Microsoft Office
Ability to be calm, courteous, and professional when dealing with irate client/guest.
Ability to handle difficult clients and visitors in a professional manner.
Ability to be flexible and multitask several things all at the same time if needed.

This is a full-time exempt position.

Expected Salary: Not to exceed $45,000/year.

_Equal Opportunity Employer_

Family Focus is an Equal Opportunity Employer that invests in strengthening families and their children in Chicago and NE Illinois, so they build social capital and achieve upward economic mobility through highquality innovative programs and services, grounded in antiracism and social justice._