- Greets patients. Answer phones, takes messages, returns calls and provides neededinformation, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
- Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
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- Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
- Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
- Maintains department and/or individual work queues and reports as required.
- Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
- Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
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Patient Service Representative Primary Care - Denver, United States - Intermountain Health
Description
Job Description:
This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.
Minimum qualifications:
One year of customer service experience involving interactions with customers in person and by phone.
Professional manner and strong interpersonal and communication skills
Demonstrated basic computer skills and data entry
Preferred Qualifications:
High school diploma or GED
Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:
05/12/2024
Location:
Green Valley Ranch Clinic
Work City:
Denver
Work State:
Colorado
Scheduled Weekly Hours:
40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$ $23.69
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Idaho, Nevada, and Utah based caregivers , and for our
Colorado, Montana, and Kansas based caregivers ; and
our commitment to
diversity, equity, and inclusion
.
Intermountain Health is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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