Family Services Specialist I-ii - Concord, United States - The State of New Hampshire
Description
State of New Hampshire Job PostingDepartment of Health & Human Services
Bureau of Family Assistance
Concord Office
Main Building
Family Services Specialist I-II
Multiple positions Available.
$19.57- $29.43**- See total compensation information at the bottom of announcement.
The State of New Hampshire, Bureau of Family Assistance has a Full Time vacancy for Family Services Specialist Trainee-II
YOUR EXPERIENCE COUNTS - Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced in the posting See Per 405.1.
36 Months of additional relevant experience = Bachelor's degree
54 Months of additional relevant experience = Master's degree
SCOPE OF WORK:
Provide professional, whole-person needs assessment, information, and referral services. Determines, certifies, and recommends for supervisory approval, eligibility for programs of assistance. To act as a liaison between clients and partner agencies, and to assist recipients in progress toward self-sufficiency.
This position is assigned to the Bureau of Family Assistance and may be assigned to a District Office, client service center, and/or other work location as business requires.
As the levels moved from Trainee to II, the complexity of the casework becomes more challenging. However, the scope of work remains the same.RESPONSIBILITIES:
Trainee
Trainee
I-II-In addition to the Trainee duties above; as assigned, reviews and verifies the 5-year asset history to identify improper asset transfers and determines penalty period when appropriate.
Trainee-II- Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals.
II-In addition to the duties above, Level II, Includes communications with financial institutions and follow-up contacts with clients to clarify or request additional financial information.
Trainee-I Assesses whole-person service needs and refers clients to other social service, employment, education, health, or vocational rehabilitation agencies, inside and outside DHHS, to ensure needs are meet.
In addition to the duties above, includes assisting clients with emergencies and makes necessary referrals for assistance in areas such as homelessness, loss of utilities, domestic violence, and lack of childcare, including follow-up response as required.
I- Assists Family Services Specialist Trainees with workload assignments, including locating resources, interpretation on policy, and answering client questions.
Trainee-I- Assists clients with emergencies and makes necessary referrals for assistance in areas such as homelessness, loss of utilities, domestic violence, and lack of childcare, including follow-up response as required.
Assigns and oversees completion of work for Family Services Specialist Trainee and I staff, including conducting case reviews to determine completeness and accuracy of the work of FSS staff.
Trainee-II- Applies complex and changing federal and state policy to ensure consistent, accurate, and timely processing of eligibility determinations.Trainee-II- Documents case files and updates automated eligibility system to ensure timeliness and accuracy of eligibility and referral information.
Determines if alleged fraud or over issuance of benefits is present and makes referrals for investigation to the Office of Special Investigations.
Trainee-II- Maintains current working knowledge of: specialized interviewing and communication techniques; social, economic and health conditions contributing to client barriers and/or impacting their ability to move toward self-sufficiency; local economy, social service network, and community resources; New HEIGHTS and automated systems used in the eligibility process; and all programs of assistance and associated policy to provide effective client service and meet all agency standards.
II Acts in the capacity of the District Office Supervisor in their absence including: scheduling and assigning work,
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