- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
- Works with leadership to ensure grant and Mission Services budgets are met and maintained.
- Acts as a liaison between internal clients and community agencies.
- Identifies and assesses prospective job seekers in local communities to promote training programs and other Mission Services initiatives.
- Works with Community Awareness Partner and leader to identify appropriate community partners to increase pipeline for job seekers for training and Mission Services programs.
- Serves as a GCNA ambassador to the community.
- Provides guidance and virtual career navigation for
- Works with a minimum of 40 case files at any given time, keeping accurate written records and files that are necessary to meet program requirements.
- Develops and implements individual career success plans in partnership with job seekers.
- Coaches and assists job seekers in training opportunities within GCNA training resources.
- In collaboration with training, prepares training materials and resources to participants of training programs.
- Facilitates and conducts classroom and virtual training to program participants.
- Supports contact center with all job functions related to the business.
- Drives to retail locations, as needed, to support retail Team Members in training and development.
- Assists in Career Centers other than designated office locations, as needed.
- Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.
- Some College preferred, or equivalent work experience
- 2-3 years of related experience preferred
- Demonstrates professionalism, business acumen and a drive to follow through and execute business needs
- Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
- Ability to speak and read English proficiently, Bilingual a plus
- Proficient in MS Office Suite and Google Drive
- Ability to pass a background check and drug screen, where applicable for position
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings
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Career Coach - Frederick, United States - Goodwill Industries International, Inc.
Description
Our regional headquarters are located in beautiful Frederick Maryland where the region is currently comprised of 9 retail stores, 2 warehouse locations and has roughly 300 employees. We hope to expand our retail footprint and believe we have capacity for upwards of 15-20 stores within our territory.This is a unique opportunity to work in a smaller region, but have the support and infrastructure of one of the largest Goodwill's in the network, Goodwill of Central and Northern Arizona (GCNA). After the merger in 2020, Goodwill of Monocacy Valley has been able to grow retail revenue and stabilize operations with the support of GCNA's innovative best practices.
1750 Monocacy Blvd Frederick Maryland, 21701,
Position Description:
Supports Mission Services training initiatives by being an effective facilitator and community liaison, identifying appropriate job seekers to provide intensive services, and conducting training to meet program standards. Assists job seekers with the development of career plans and course selection. While working from a Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' location, serves internal and external customers both face-to-face and remotely via telephone, chat feature, email, and other electronic forms of communication.
Essential Duties and Responsibilities:
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "" or ", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ) to learn how to report it.
