- Supervise operations of Helping Hand Team; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis.
- Communicate regularly and effectively with key areas of service to ensure effective use of Helping Hands.
- Develop schedule including training, team meetings and park support within budget.
- Complete and issue host Performance Evaluations. Includes collecting input from teams.
- Support the operations of Dollywood Splash Country, Dollywood Cabins, DreamMore Resort, and Dollywood Parks by working in a variety of roles that best help daily staffing needs. This includes fulfilling the duties and descriptions of jobs including but not limited to, Attractions, House and Grounds, Merchandise, Admissions, Amusements, and Food Service.
- Ensure each host is properly trained and ensure required paperwork is filed in a timely manner, following up with each host as needed
- Staffing of Helping Hands team to include interviewing and hiring of hosts.
- Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
- Continually inspect and audit area and divisional policies and procedures.
- Attend all required Training Classes/Guest Service Seminars and meetings.
- Comply with Safety and Security directives, policies and procedures to ensure host/guest safety at all times.
- Must be at least 18 years of age.
- Must a high school diploma or equivalent.
- Must have a valid driver's license with proof of auto liability insurance.
- Submit and pass a pre-employment drug screening and background check.
- At least 6 months of supervisory experience, training others in a positive yet constructive manner.
- Basic Computer Skills required; experience with park operating systems such as Omni/Pronto/Micros or other equivalent systems, preferred.
- Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a "team" work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Willing to work in any assigned area of our properties and perform other functions as assigned.
- Must be able to remain attentive and alert.
-
Team Lead
3 weeks ago
Ben & Jerry's Gatlinburg, United StatesJob Description · Job Description · Do you love ice cream and having fun at work? Ben and Jerry's looking for new team leader to join our awesome team. · Team leaders work to provide excellent leadership, customer service, ensure that all tasks are completed fully, and support/ ...
-
Team Lead
1 week ago
Ben & Jerry's - Gatlinburg, TN Gatlinburg, United StatesJob Description · Job DescriptionDo you love ice cream and having fun at work? Ben and Jerry's looking for new team leader to join our awesome team. · Team leaders work to provide excellent leadership, customer service, ensure that all tasks are completed fully, and support/comp ...
-
Food Senior Team Lead
4 weeks ago
Dollywood Parks & Resorts Pigeon Forge, United States Full timeAt Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not ...
-
Food Assistant Team Lead
12 hours ago
Herschend Family Entertainment Pigeon Forge, United States Part timeAt Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not ...
-
Safety Assistant Team Lead
2 weeks ago
Dollywood Parks & Resorts Pigeon Forge, United StatesAt Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not ...
-
Helping Hands Team Lead
1 week ago
Dollywood Pigeon Forge, United States Full timeAt Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not ...
-
Team Lead
1 week ago
Ben & Jerry's - Gatlinburg, TN Gatlinburg, United StatesDo you love ice cream and having fun at work? Ben and Jerry's looking for new team leader to join our awesome team. · Team leaders work to provide excellent leadership, customer service, ensure that all tasks are completed fully, and support/comply with all operating systems. · * ...
-
Team Lead
3 weeks ago
Cooper Connect Maryville, United StatesJob Description · Company: Chick-fil-A Hunter's Crossing/West Broadway Frankie Turner has been an Owner/Operator for 30 years · Frankie was recently selected as the Owner/Operator of a 2nd location in 2021 · Frankie has developed 15 Owner/Operators or LDP Candidates · Chick-f ...
-
Store Team Lead
1 day ago
Walmart Knoxville, United StatesThis position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary. Essential Functions An individual must be able to successfully perform the e ...
-
Phlebotomy Team Lead
6 days ago
LCA Lab. Corp. of America Knoxville, United States Full timeAt LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great ...
-
Team Lead, Credit
5 days ago
Pilot Company (SSC) Knoxville, United States Full timeJob Description · Summary · The purpose of this job is to oversee the day-to-day operations of the Card Room, ensuring accuracy of cards printed and the shipment of these cards to customers. · Essential Functions · Provide Card Room Coordinator team member coaching and guidance i ...
-
Production Team Lead
1 week ago
Randstad North America, Inc. Kodak, United StatesAn automotive manufacturer in Kodak, TN is seeking an experienced Team Lead to join the team. All candidates with industrial experience working in a Lead role are urged to apply This is a Direct Hire opportunity with full benefits available Pay ran Team Lead, Production, Group Le ...
-
Production team lead
1 week ago
Randstad Kodak, United StatesAn automotive manufacturer in Kodak, TN is seeking an experienced Team Lead to join the team. All candidates with industrial experience working in a Lead role are urged to apply This is a Direct Hire opportunity with full benefits available Pay range is $21-26/hour based on exper ...
-
Production team lead
1 week ago
Randstad Kodak, United StatesAn automotive manufacturer in Kodak, TN is seeking an experienced Team Lead to join the team. All candidates with industrial experience working in a Lead role are urged to apply This is a Direct Hire opportunity with full benefits available Pay range is $21-26/hour based on exper ...
-
Phlebotomy Team Lead
5 days ago
LabCorp Knoxville, United StatesAt LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great ...
-
Warehouse Team Lead
3 days ago
PrideStaff Knoxville, United StatesWarehouse Team Lead · Hours: 7:00AM - 4:30PM · Pay rate: $20.00/ hour · Location:Knoxville, TN · We are excited to share a new opportunity PrideStaff, a nationally recognized staffing company, has been given an opportunity to assist a bona fide top employer in this market Are ...
-
Team Lead, Credit
1 day ago
PILOT Knoxville, United StatesCompany Description · Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employin ...
-
Food Service Team Lead
6 days ago
Weigel's Knoxville, United States Full time, Part timeJob Description · Weigel's is seeking positive, outgoing and energetic Team Members that want to make a difference in the communities we serve. We are not just another Convenience Store and that's because our Teams are the best in the business Our Food Service Team Members give ...
-
Customer Relations Team Lead
1 week ago
Regmovies Knoxville, United States** Customer Relations Team Lead** · **Job Category****:** Other **Requisition Number****:** CUSTO017461 Showing 1 location **Job Details** · **Description** · **Essential Duties and Responsibilities** include the following. Other duties may be assigned. · Regular and consiste ...
-
Customer Relations Team Lead
3 weeks ago
Regmovies Knoxville, United States** Customer Relations Team Lead** · **Job Category****:** Other · **Requisition Number****:** CUSTO017461 · Showing 1 location · **Job Details** · **Description** · **Essential Duties and Responsibilities** include the following. Other duties may be assigned. · * Regular and c ...
Helping Hands Team Lead - Pigeon Forge, United States - Dollywood Parks & Resorts
Description
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together.
This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel.We are seeking a Helping Hands Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture.This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings.
They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life.The right Helping Hands Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Summary of Essential Functions and ResponsibilitiesEducational and Experience Required
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
