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Corpus Christi

    Customer Experience Agent - Corpus Christi, United States - Goodwill San Antonio

    Goodwill San Antonio
    Goodwill San Antonio Corpus Christi, United States

    1 day ago

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    Description

    Job Description Customer Experience Agent $15/hr **Description**

    **GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. **KEY JOB RESPONSIBILITIES**

    Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

    Maintains and updates customer information as necessary

    Calmly attempts to resolve and de-escalate any issues

    Escalates calls to supervisor when necessary and appropriate

    Responds to requests for assistance and/or possible processing of credit card authorizations

    Tracks call-related information for auditing and reporting purposes

    Provides feedback reports on call issues related to downtime and/or training issues

    Upsells to customers as necessary

    Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of **Making Lives Better with Alorica**, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further As an Alorica employee, you may receive:

    Paid training

    Flexible training schedules

    Medical and dental benefits

    Paid time off

    Retirement planning options (401(k))

    Employee discounts through client programs

    Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at *our* best. **Qualifications**

    **JOB REQUIREMENTS** **Minimum Education and Experience:**

    High School Diploma or GED required; college degree preferred

    Customer service experience a plus

    Phone-related customer service a *major* plus

    Familiarity with Microsoft Windows, Word, and Excel applications

    Bilingual language skills a plus

    ****Knowledge, Skills and Abilities:****

    Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time

    Ability to use phone and computer systems

    Excellent oral and written communication skills

    Strong listening/comprehension skills

    Ability to stay composed and objective

    Conversational, patient and confident, with a positive attitude

    **WORKING CONDITIONS** **Work Environment**

    A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off

    Constant usage of phone and computer systems

    **Physical Demands** Constant sedentary work. Youll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. *DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.* **TAKE THE NEXT STEP** Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead.

    **About Alorica:**

    Equal opportunity employer Veterans/Disabled

    **Primary Location**

    : United States-Texas-Corpus Christi

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