Jobs
>
Raleigh

    night auditor - Raleigh, NC, United States - The Bernstein Companies

    The Bernstein Companies
    The Bernstein Companies Raleigh, NC, United States

    1 week ago

    Default job background
    Description
    The Night Auditor is a critical member of the hotel's front office team. This role is responsible for ensuring the accuracy of financial transactions, reconciling accounts, and providing exceptional guest service during the overnight shift. They play a pivotal role in ensuring the smooth operation of the hotel during nighttime hours.

    Requirements
    • Performs nightly audit procedures to verify the accuracy of guest accounts, room revenue, and other financial transactions.
    • Balances and reconciles room revenue, cash, credit card transactions, and other forms of payment.
    • Generates daily financial reports and distributes them to management for review.
    • Provides excellent customer service to guests during the overnight shift, addressing inquiries, requests, and check-ins/check-outs as needed.
    • Assists guests with late check-ins or early departures, ensuring a seamless experience.
    • Monitors and manages the front desk area, ensuring security and safety protocols are followed.
    • Handles guest emergencies, security incidents, and other nighttime situations professionally and efficiently.
    • Performs data entry and accurately input guest information into the property management system.
    • Maintains records of guest accounts, reservations, and financial transactions.
    • Assists in preparing reports for management, including occupancy rates and revenue summaries.
    • Coordinates with other hotel departments, such as housekeeping and maintenance, to address any guest requests or operational issues that arise during the night.
    • Addresses and resolves discrepancies, billing issues, and other concerns that may arise during the audit process.
    • Handles guest complaints or issues with professionalism and a focus on guest satisfaction.
    • Monitors security cameras and perform regular property walks to ensure the safety and security of guests, employees, and the premises.
    Required Skills/Abilities:
    • Excellent communication and interpersonal skills.
    • Strong organizational and multitasking abilities.
    • Problem-solving skills and the ability to handle challenging situations with composure.
    • Customer-focused attitude and a commitment to providing exceptional service.
    • Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
    • Effective verbal communication skills to interact with guests and team members professionally.
    • Ability to work independently and efficiently during nighttime hours.
    • Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
    • Reliable and punctual.
    Education and Experience:
    • Experience in hospitality/hotel environment, a plus.
    • Previous experience in customer service or front desk operations is preferred.
    • High School graduate or G.E.D. equivalent required.
    • Read, write, and speak English fluently.
    • Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
    • The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
    • Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.
    • Strong mathematical and analytical skills, with attention to detail.
  • PM Hotel Group

    Night Auditor

    6 days ago

    PM Hotel Group Raleigh, United States

    Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Summary of Essential Job Functions - If applicable, prepare daily Re Night Auditor, Auditor, Opera ...

  • Concord Hospitality

    Night Auditor

    1 week ago

    Concord Hospitality Raleigh, United States

    We are hiring a Night Auditor $16.00hr · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important as the o ...

  • Aimbridge Hospitality

    Night Auditor

    1 week ago

    Aimbridge Hospitality Raleigh, United States

    Job Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...

  • Aimbridge Hospitality

    Night Auditor

    1 week ago

    Aimbridge Hospitality Raleigh, United States

    Job Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...

  • Four Points Raleigh

    Night Auditor

    1 week ago

    Four Points Raleigh Raleigh, United States

    Job Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations prepari ...

  • Concord Hospitality

    Night Auditor

    1 week ago

    Concord Hospitality Raleigh, United States Part time

    We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important as the others. Associates working the front desk a ...

  • Embassy Suites Raleigh Crabtree

    Night Auditor

    1 week ago

    Embassy Suites Raleigh Crabtree Raleigh, United States

    Essential Job FunctionsGreet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. · Employ operational and selling techniques to maximize occupanc ...

  • Concord Hospitality

    Night Auditor

    5 days ago

    Concord Hospitality Raleigh, United States

    · We are hiring a Night Auditor · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important as the others. ...

  • Aimbridge Hospitality

    Night Auditor

    5 days ago

    Aimbridge Hospitality Raleigh, United States

    Job Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...

  • Candlewood suites LAX Hawthorne

    Night Auditor

    5 days ago

    Candlewood suites LAX Hawthorne Raleigh, United States

    Job Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations prepari ...

  • Concord Hospitality Enterprises

    Night Auditor

    1 week ago

    Concord Hospitality Enterprises Raleigh, United States

    Description · We are hiring a Night Auditor · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important as ...

  • Aimbridge Hospitality

    Night Auditor

    1 week ago

    Aimbridge Hospitality Raleigh, United States

    Job Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparin ...

  • Concord Hospitality Enterprises

    Night Auditor

    1 week ago

    Concord Hospitality Enterprises Raleigh, United States

    Description · We are hiring a Night Auditor $ · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important ...

  • Renaissance Raleigh North Hills Hotel

    Night Auditor

    1 week ago

    Renaissance Raleigh North Hills Hotel Raleigh, United States Full time

    As the Night Auditor you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being pro ...

  • PM Hotel Group

    Night Auditor

    1 week ago

    PM Hotel Group Raleigh, United States

    Job Summary · Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. · Summary of Essential Job Functions · * If applicable, prepare daily Restaurant Rev ...

  • Red Roof Inns, Inc.

    Hotel Night Auditor

    4 days ago

    Red Roof Inns, Inc. Cary, United States

    Front desk clerk needed Red roof inn for the 3pm-11pm and 11pm-7am shift 5 days a weeks including weekends and ALL holidays. We are looking for someone that is very customer service friendly and has attention to detail. We are only looking for new team members that has cash, comp ...

  • Concord Hospitality

    Night Auditor Full Time

    1 week ago

    Concord Hospitality Raleigh, United States Full time

    As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring cal Night Auditor, Hotel, Auditor ...

  • Concord Hospitality

    Night Auditor Full Time

    5 days ago

    Concord Hospitality Raleigh, United States Full time

    We are hiring a Night Auditor · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important as the others. Ass ...

  • Summit Hospitality Group

    Night Auditor at Courtyard Crabtree

    5 days ago

    Summit Hospitality Group Raleigh, United States

    JOB DESCRIPTION · JOB TITLE: NIGHT AUDITOR · DEPARTMENT: GUEST SERVICES · JOB TYPE: FULL-TIME AND PART-TIME POSITIONS AVAILABLE · Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charge ...

  • CMC Hotels

    Part Time Night Auditor

    1 week ago

    CMC Hotels Raleigh, United States Part time

    CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full service hotels. Our properties lead the market, consistently exceeding operational and financial exp ...